Transport committee  I don't think anybody identified the gap. To be clear, the gap stems from the legislation. The legislation gave the CTA the authority to make the air passenger protection regulations. If you read the relevant section related to cancellations that are outside the control of airl

Transport committee  In terms of establishing a refund obligation—I assume that's the question—for flight cancellations beyond airline control, the answer is no. The legislation constrained us. There was no way we could establish that obligation in the regulations given the wording of the legislation

Transport committee  Certainly.

Transport committee  The air transportation regulations in the section that you and your colleague referred to outline the areas or topics that must be addressed by an airline's tariff. They don't establish the minimum obligations. They don't establish what the terms are; they simply indicate that te

Transport committee  The agency has the power to issue statements and guidance material on any topic within its scope. As you specified, the statement does not change the obligations of the airlines or the rights of the passengers. The statement contains suggestions, and only suggestions. It isn't a

Transport committee  Of course not. The legislation exists, and our responsibility is to enforce it, which we always do impartially and objectively.

Transport committee  Not at all.

Transport committee  With all due respect, I must say that our employees work very hard to deal with all the complaints received. It should be noted that 99% of these complaints were submitted to the agency as of December 15. So there isn't a two-year delay in processing. The processing of complaints

Transport committee  Thank you for your question, Mr. Barsalou-Duval. The answer is very short: yes.

Transport committee  In fact, this provision and regulation requires that the carrier or the airline specify its terms and conditions of services. This regulation doesn't specifically require terms and conditions of service. In other words, there is no minimum obligation in this regulation to refund

Transport committee  This regulation applies, but it says that the airline must specify its terms and conditions of service. It does not specify exactly what conditions of service the tariffs must contain. It does not establish a minimum obligation.

Transport committee  It's clear that carriers must explain to passengers the terms and conditions of service contained in their tariffs. The interpretation of this regulation is clear. I don't want to repeat myself, but this regulation does not specify the exact content of tariffs.

Transport committee  As a quasi-judicial tribunal, we make decision case by case based on the facts and on the relevant act and regulations. This means that we consider all terms and conditions and all circumstances. It's a question of interpretation of the legislation. I think all the honourable me

Transport committee  I suppose some of them do. It's provincial legislation. We're responsible for applying federal legislation.

Transport committee  Mr. Chair, I think the folks seeking compensation should and, under the APPR, must turn to the airline to make their claims. If we're talking about compensation, or the inconvenience associated with flight delays or cancellations, the regulations state that a claim should be mad