Human Resources committee  As I think you've alluded to—and I hope the remarks that Ms. Monti and I made illustrate it—banks have been doing a lot of this already in the absence of legislation with the introduction of the AODA in Ontario and with Manitoba and Nova Scotia having their own legislation. That

Human Resources committee  Good morning, and thank you to the committee for inviting the Canadian Bankers Association to provide our comments on Bill C-81, an act to ensure a barrier-free Canada. The CBA is the voice of more than 60 domestic and foreign banks, and their 280,000 employees, that help drive

Human Resources committee  There are no benchmarks, no set time limits within which a complaint has to be fully investigated and resolved, for reasons similar to what was just mentioned. What I can say is that there's a commitment from the banks to the complainant to have a timely, thorough, confidential

Human Resources committee  Sure. I think with the banking industry, as I set out in my opening remarks, a lot of the measures required by the bill and the regulations are already in place, so it's lucky that way, but to echo what Mr. Dorval just said, that was in a sense always the obligation, and banks ta

Human Resources committee  I think, as Ms. Johnson alluded to, it's a really great way to ensure that there is the chilling effect that other stakeholders have talked about, the concerns that employees have from a privacy perspective as well as from a fear of reprisal perspective. In terms of the concern

Human Resources committee  As Mr. Hynes mentioned earlier, we see this as framework legislation. As the Canadian Bankers Association, our main concerns with the bill in its initial proposal form were addressed. Those were the privacy and confidentiality of all parties involved in the investigation, as well

Human Resources committee  Thank you for inviting the Canadian Bankers Association to appear this afternoon to participate in the committee's review of Bill C-65. My name is Marina Mandal, and I'm the CBA's assistant general counsel. The CBA is the voice of more than 60 domestic and foreign banks that dr