Citizenship and Immigration committee  Madam Chair, I'd like to thank the honourable member for his question and suggestion. We are not here to provide our opinions, but we will certainly take into account any recommendation put forward by the committee and examine whether it can be put into practice. We will determine whether it is consistent with the department's mandate.

Citizenship and Immigration committee  Madam Chair, if that information exists, we will provide it to the committee.

Citizenship and Immigration committee  With regard to the playbook, it continues to be an evergreen document, for the reason that we continue to update it as we learn more of what we need to be doing with regard to that. However, we can absolutely provide it. I believe it's also an undertaking to the committee.

Citizenship and Immigration committee  To add to what Madame Boisclair has shared, as part of the training and requirements for our decision-making officers, we provide them with cultural training with regard to being culturally sensitive, even though they may not come from that culture. To Madame Boisclair's point, the intent is to continue to diversify our workforce throughout the world and throughout the domestic world as well in order to continue to ensure that we have an inclusive view and diverse views when people are reviewing a decision.

Citizenship and Immigration committee  Madam Chair, I'd like to thank the honourable member for her question. We have observed that the applications are not filled out properly in some countries. That is not limited to African countries. They may actually be having trouble figuring out how to fill out the application.

Citizenship and Immigration committee  Yes, Madam Chair, I believe that was an undertaking by another member. We are able to provide that information.

Citizenship and Immigration committee  Yes, we are able to provide that data. It may take us a bit of time because you're asking from 2015; however, we will endeavour to provide that information.

Citizenship and Immigration committee  The Pollara report was done by an independent firm that we contracted, and it was done on an anonymous basis. The information that is provided on the Library and Archives website, as well as that on our intranet, is exactly the information that we have. We don't have any additional information to provide to you with more background on that, because it was intentionally done in an anonymous manner so that there would be no fear or concerns by the employees—

Citizenship and Immigration committee  I will have to assess whether that's feasible. With regard to the digital platform modernization, this project is under way and is right now in the contracting process. There is no contracting that has occurred with regard to digital platform modernization, in particular phase 3, for which the funding was recently provided in budget 2021.

Citizenship and Immigration committee  Madam Chair, if that information exists with regard to ApplyBoard and the other one, we will provide that information, as well as the privacy analysis that was requested.

Citizenship and Immigration committee  Madam Chair, I thank the member for her question. As my colleague, Ms. Lang, said, there are certainly significant refusal rates and there are various reasons for those refusals. I will ask Ms. Lang to give you further details.

Citizenship and Immigration committee  Thank you for the question, Madam Chair. Madam Lang does have some preliminary information to share related to the question asked.

Citizenship and Immigration committee  Madam Chair, let me provide a clarification. I would add that this is the reason why we have introduced the direct stream for studies. It's another tool to ensure that if we are unable to do the necessary analysis and settlement in a country, there will also be a stream that will allow us to process study permit applications from certain countries more efficiently.

Citizenship and Immigration committee  Madam Chair, thank you for the question. Our intent is very much to ensure that when people are submitting their applications, and in particular medical exams, they have access to certified panel physicians. We do aim to try to ensure that there's availability of panel physicians throughout the world.

Citizenship and Immigration committee  Thank you for the question. I won't be able to comment specifically on the case, but in general there have been times when we have been able to extend the medical exam expiration, and we've done that especially within the last two years because of border restrictions. We've applied public policies that permitted that extension to certain cohorts of applicants for that exact reason, in recognizing that it wasn't of their doing and that they needed more ability to have flexibility in the application process.