Transport committee  That's a fair question. I don't have that number—

Transport committee  No, we don't have the number. The reason for that is that, certainly, we have numbers where we've invested in equipment and we have a labour force that's dedicated to this to some degree, but there are also many other costs that are built into other costs, like technology and training, that we'd need to pull out to get a fair number.

Transport committee  We're training 10,000 people a year now, recurrently. That is a significant investment, for one example. We're buying new equipment—more Eagle lifts, for example—for more airports and for more redundancy. That's another investment we're making. Beyond all that, there is a series of technology improvements that we're making as part of other overall programs.

Transport committee  I think that's a fair question. I'll take that back and see if our finance and other groups can pull together those numbers where it makes sense.

Transport committee  —I think we do a good job to begin with, but we need to do better.

Transport committee  It's 0.15%, 15 basis points. I take your comments, that it's probably under-reported. I understand that, but that's not the issue. Our issue is that we know we need to get better and we're putting a number of initiatives in place to minimize, if not eliminate, these occurrences.

Transport committee  It's a very complex area and a very important area to take accessibility to another level. There are many safety issues with putting wheelchairs on planes. Regarding seats, we go through a very complex regulatory review of the interior of the plane to make sure that it's safe for all customers, so that's one aspect that we always have to adhere to.

Transport committee  Again, based on the 1.3 million requests for accommodation, we received about 2,000 complaints overall in 2023. Each of those was resolved in different ways, either personally through Kerianne or through our customer relations department, but certainly we can send you a more detailed process list of how we handled those issues.

Transport committee  It's a very interesting concept. Of course, Air Canada, in flying around the world, has experience with both models, here domestically and outside of Canada. Again, it has merit. I think it certainly has merit for smaller airports in Canada to consolidate services. We'd have to spend more time thinking about the larger hubs, where there's much more activity.

Transport committee  Thank you for the question. It is annual recurrent training. If we require more training, then certainly that's an option for us to put in place. Certainly, all new employees would receive the training, and all existing employees—10,000 at least—would receive the annual recurrent training.

Transport committee  Thank you for the questions. I agree with you on your points. In regard to the first question, about what we are doing, many of these situations happened before we initiated a number of changes as part of our accessibility plan, which was posted last June. In terms of mobility aids, we've now changed our policies to be much more customer-friendly.

Transport committee  Thank you, Mr. Chair. Good morning, everyone. Let me assure the committee, people with disabilities and the Canadian public that Air Canada takes very seriously its obligations to ensure that our services are accessible. We want to be the preferred airline for people with disabilities.

Human Resources committee  I don't think it's appropriate for me to comment on that. We have a contract with our flight attendants, as most airlines do. That was negotiated in good faith, and when it comes up for renewal, we'll discuss different aspects. There are many different ways to look at this and different balances that you may not be considering, which I really don't want to get into at this point in time.

Human Resources committee  Thank you for your question. We had experts consult with us in the year leading up to launching our accessibility plan in June 2023. It's a three-year plan. Just last week, we informed the market that we've executed another step in one of our initiatives, which is the formation of an advisory group, represented by four leading disability advocacy groups.

Human Resources committee  I'm aware of that campaign. Yes.