Human Resources committee  On the public site of the regulator, there is information available.

Human Resources committee  For CATSA, the services in the airport are all delivered by third party screening contractors. Part of their certification process is that they be trained before they start. We did see that over the summer there was a lot of new hiring. There was a lot of discussion in the newspapers about this situation.

Human Resources committee  We don't have this information. We just know that, for CATSA, it's part of the certification process, so any new employees need to be certified as part of that process. Any new contractor needs to be certified, and as part of the certification process there is training on accessibility.

Human Resources committee  We would have to say that the two Crown corporations, even if there were gaps, put some programs in place that were already developed, and they were continuing to develop them. Continuing to do what the regulations ask for and continuing to further improve and do the refresher is the way to continue to improve.

Human Resources committee  I'm not sure that we have the technical details to go there. We looked at the website of the entity. We did see that the website of the regulator, of the CTA, was faring quite well. As for the rest, we really just rely on the regulation as it stands with the criteria that were part of the regulation.

Human Resources committee  It's something that could be asked of CATSA. What we do know, though, is that the service that is delivered by CATSA is delivered by third party contractor services. That might be a reason that it was more difficult to see what applied to CATSA, the Crown corporation, versus people on the floor who are not CATSA's employees but, really, third party security-screening contractors.

Human Resources committee  It's different organizations, so different groups. They had training in place for the people who were on the floor and for the managers of people who were on the floor because the service delivery is really organized with the third party screening contractor. It's the way the business is handled.

Human Resources committee  I could add something quickly. We looked at two regulations. The first regulation is kind of the standard or the baseline. The second regulation is the detailed one where each one can identify its barriers in consultation with persons with disabilities. If the tools of consultation with persons with disabilities are used to identify what the gaps are and what the ways forward are to fix those gaps, those regulations can be used to move the stakes forward quite a lot.

Human Resources committee  We didn't see any of that in detail, but we did recommend that a data strategy be put in place. A data strategy may allow the transportation service provider to be able to do those analyses on intersectionality. It's not something that was available because there wasn't a broad data strategy in place to be able to capture the data and have the data in a way that could allow those analyses.

Human Resources committee  We didn't have access to these types of details, but we saw the regulation and training requirements, and when it was done and not done. We didn't have the specific mapping of those individual cases.

Human Resources committee  One source of information on disability situations that might arise is the Statistics Canada’s Accessibility in Federal Sector Organizations Survey, which was a useful source of information for us. The survey reports on the frequency and types of barriers to travel that were encountered over the past two years.

Human Resources committee  They were, and they accepted all the recommendations made in the report, including the two I just mentioned. They are now working on an action plan…

Human Resources committee  Yes, their response provided timelines, along with their action plan, which was sent to the Standing Committee on Public Accounts.

Human Resources committee  We looked at the consultation process for those two entities. The regulation requires that consultation be done for the accessibility plan for all transportation service providers. However, in our audit, we only looked at the two Crown corporations. The other transportation service providers need to have their accessibility plans later, in the upcoming months and years, so we didn't look at their consultation process and how the information was used.

Human Resources committee  It's part of this, yes, as well as their accessibility plans. As part of their accessibility plans, they can define their timelines and their process, which has an accountability component from the review and consultation of persons with disabilities. They're also accountable to their client and to the population.