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Government Operations committee  I had a lot of trust in Mr. MacDonald. He got a lot done over many years, and he helped to put us on a path that allowed us to do ArriveCAN. I was very disappointed, hurt and personally affected, and my career has been affected by some of the testimony that was provided. There was a lot said over the two-hour period when Mr.

November 14th, 2023Committee meeting

Minh Doan

November 14th, 2023Committee meeting

Minh Doan

November 14th, 2023Committee meeting

Minh Doan

Government Operations committee  I have not met him outside the office. He was present at the Botler demo in November. I don't remember if he was virtual, but I believe it was so because of the pandemic. He was also present at the meeting where the demo was provided to the president.

November 14th, 2023Committee meeting

Minh Doan

Government Operations committee  No, I do not believe that evidence is available to me.

November 14th, 2023Committee meeting

Minh Doan

Government Operations committee  I was never told not to use Deloitte.

November 14th, 2023Committee meeting

Minh Doan

Government Operations committee  I did not imply not to use Deloitte. What I asked and what the concern was about was the outsource solution....

November 14th, 2023Committee meeting

Minh Doan

Government Operations committee  Thank you for the question. You will see in the documents that I will provide that those decisions were made in 24, 48 or 72 hours. The decision was not about choosing a company. It was a question of determining whether we had the internal capacity to do it by increasing staff.

November 14th, 2023Committee meeting

Minh Doan

Government Operations committee  I heard that only at committee. I would refer that question back to CBSA.

November 14th, 2023Committee meeting

Minh Doan

Government Operations committee  I recommended that it be presented to the president. I did not make the decision about the pilot project. I know there has been a lot of discussion about this. I've heard a lot of exchanges in terms of feasibility study and pilot. You'll see in my material that the terms are used interchangeably.

November 14th, 2023Committee meeting

Minh Doan

Government Operations committee  The first deliverable is a feasibility study, but eventually what you do from a feasibility study is you have a piece a technology and you say, is this a viable piece of technology? Does it work? Does it deliver? Does it meet the business requirements? Once you've generally said—and given the circumstances and other elements, it's not just a technical feasibility—and once you've decided, “Hey, this is possible,” then you move to generally what's called a pilot.

November 14th, 2023Committee meeting

Minh Doan

Government Operations committee  My understanding of events was that the clients, in this case human resources and labour relations, were dealing with the pandemic at the same time. They did not have the time to dedicate the resources to this pilot, to the feasibility study. The next step would have been a limited trial, but we did not get there, and it was not necessarily a reflection of Botler but the availability of the resources within HR to dedicate to properly engaging in this pilot.

November 14th, 2023Committee meeting

Minh Doan

Government Operations committee  Thank you for the question. I read that in the Globe and Mail recently. I can find the exact date, but it was when the articles started coming out.

November 14th, 2023Committee meeting

Minh Doan

Government Operations committee  Thank you for the question. I think it was because we didn't have the time. From other testimony, I know that the product quality was not adequate. I do not have that information, however. I wouldn't want to speculate on what the reason was, so I will refer that back to the CBSA.

November 14th, 2023Committee meeting

Minh Doan

Government Operations committee  Number two is that either I or the CFO would be fired. I had no fear for my job this time last year. I stand behind the decision. I think it's value for money. I don't think that at any point in time I was afraid for my job. I don't think a public servant doing their job delivering on something like ArriveCAN would be fired—

November 14th, 2023Committee meeting

Minh Doan