Transport committee  First of all, we don't care about accessibility because of the media, but because it's a genuine part of our business to be an accessible airline. That's why we constantly improve. Maybe I can hand it over to Todd to speak to some of the actions that he, as the leader of our tas

Transport committee  First of all, this is why I'm here. I also need to interact and hear from you what you're hearing. However, some cases make it to the media and some cases don't make it to the media. Every case is brought to our attention. Every single case is a case that we investigate in order

Transport committee  Last year, we had 260,000 wheelchair-using guests, and we had about 200 complaints. Am I correct?

Transport committee  Thank you for that question. Every single case that you described is a terrible case. It is always the case that we thoroughly investigate and try to understand what led up to the events that were eventually reported in the media. It's always a learning opportunity for us. As

Transport committee  The way we do it is that every employee who is guest-facing and who potentially interacts with people with disabilities has to be trained, and every employee or supplier that is handling equipment has to be trained. It's mandatory, and it's repetitive, so it's constantly being up

Transport committee  We have training and we constantly improve the training curriculum to make sure that the training always improves and that we capture those cases where we saw things going wrong. Generally, I'm actually pretty confident that the training level of our staff is good. However, I al

Transport committee  Thank you. WestJet has always invested in delivering a superior guest experience, and I think we also have a reputation and a track record of doing so. We measure our guest experience very, very thoroughly and with data. Maybe an interesting fact to share with you is that we mea

Transport committee  We are a private company. We don't disclose financials, but we have said that we have been profitable every single quarter last year. That's good because that gives us the means to make necessary investments in services. At the end of the day, we need to be an organization that d

Transport committee  I will always ensure that we have solutions that work for our guests. Again, it will depend on what kinds of mobility aids they have. There are some very complex, heavy and sizable mobility aids in some cases, and we have a fleet of very different types of airplanes. We have big

Transport committee  First, let me say that whenever these cases you referred to happen, it is as bad for us as it is for those people who are exposed to this. So we sincerely apologize to them, but we equally always look at our internal process to try to understand what went wrong, because we are an

Transport committee  First of all, we know that we own the guest relationship, so we are at the end always accountable for making sure that they make it through the airport, into their seat and on the way out again. I can only re-emphasize what has been said before by Nada and others, that it is an e

Transport committee  Thank you very much, Chair and honourable committee members. Good morning. My name is Alexis von Hoensbroech. Congratulations on pronouncing it the right way. It rarely happens. I am the CEO of the WestJet Group, and today, I am joined by two of my colleagues. You already int