Transport committee  I understand what you're saying.

Transport committee  Here's the thing: There's a way they're supposed to do it, and then there's a way that some of them actually do it. I'll add a story here as I respond to this about a recent experience I had. I was travelling from Calgary to Vancouver, L.A. and Toronto, and then back to Calgary, over a seven-day period.

Transport committee  Thank you, Mr. Strahl. Just for the benefit of the committee, I will move my other commitments so that I can stay as long as you need me. This happens frequently to us as lawyers, so just take whatever time you need. I will answer whatever questions you have. In response to your specific question, this is a tremendously important issue for people who are blind, who have low vision or who are deaf-blind.

Transport committee  Yes. I think you're absolutely right. The thing that frustrates me even more is that about three years ago, I did a training video with Deloitte for Air Canada in which we talked about these various issues. It's being used by the airline and I'm recognized a number of times by airline staff as I go through the airport, yet funnily enough, they don't seem to have absorbed the content of that video.

Transport committee  This should be working. This has worked for every other Zoom call except for you guys.

Transport committee  Okay. I'm sorry. There was a pop-up that I didn't see.

Transport committee  Can you see me now?

Transport committee  Okay, I don't know which camera I have running here. Let me just do this.

Transport committee  Do you see me now?

Transport committee  My apologies. With VPNs and everything between you and me at the police service, we're having all kinds of trouble. As I said, my name is Robert Fenton. Professionally, I'm the director of legal services for the Calgary Police Service. I am here in my volunteer capacity, though, as chair of the CNIB national board of directors.

Transport committee  Thank you very much, sir. Hopefully you can hear me okay. I'm sorry for the technical problems that we had this morning. My name is Robert Fenton. Professionally, I'm the director of legal services at the Calgary Police Service. In my volunteer life, I am the chair of the CNIB's national board of directors.