Veterans Affairs committee  Yes. There are lots of things we do with respect to training. Thank you for pointing out the requirement to do this and to do it well. We've learned lots of things over the course of stakeholder consultations. Ms. Meunier spoke earlier about the office of women and LGBTQ2 veterans, which does extensive stakeholder consultations.

Veterans Affairs committee  I think my colleague has actually explained it quite well. We've done significant work. Ms. Meunier, in a previous position, did amazing work to compress the amount of time required for training. It did used to take about a year to train somebody fully on all aspects of this. We've targeted that training now so it can be done much more quickly.

Veterans Affairs committee  It's actually available in both places. It's available through My VAC Account and on our website.

Veterans Affairs committee  I think the only reason we've been taken off-line would be for maintenance or upgrades.

Veterans Affairs committee  I would have to come back with that. I expect it was updated to reflect the changes to the mental health benefit program that just came live on April 1, but I would have to confirm.

Veterans Affairs committee  I'm not sure there is a specific history in that. I haven't been able to confirm. It was first launched in 2014. It's there for informational opportunities for veterans to be able to go on, answer a few short questions and get information about the programs and services that they may be eligible and entitled for.

Veterans Affairs committee  It think it has been promoted regularly through things like social media and in information that has gone out through things like the Salute! newsletter. I can tell you that about 26,000 people have accessed this in the last 12 months.

Veterans Affairs committee  On My VAC Account, 26,000 people have used it in the last 12 months. An additional 6,000 have used it on our website. We don't specifically track people coming back to use it again, because that's their data and we don't keep that data on hand.

Veterans Affairs committee  I don't think there's a straight line connection we can make to people doing that. People would become aware of, perhaps, additional programs and services that they hadn't seen and they could come forward and apply to those.

Veterans Affairs committee  I'm not specifically clear on the standards of care. The new contract is not yet in place. It will only go into place in November. We're in an interim period whereby the existing contract is still being used, and there will be a transitional element to the new contract that was procured.

Veterans Affairs committee  I'll I try to answer as quickly as I can. There were a couple of questions. Very quickly, in terms of a conclusion, what we want to see is if the veteran has successfully met his or her rehabilitation goals and if they are in a good place, that their well-being is assured. It doesn't mean they will not need assistance from Veterans Affairs in the future, that they may not need to call in and get some guidance or seek additional supports, but they don't need the high level of touch that a case manager is able to provide.

Veterans Affairs committee  I wouldn't say there is specific research. In this case there is a lot of evidence, as you've noted, that people can become frustrated having to respond or tell their story again. It's known, and so that's why we try to minimize it and ensure that there is consistency in terms of the supports for veterans.

Veterans Affairs committee  I could answer those question, yes.

Veterans Affairs committee  I don't think I have the date that it was established right with me, but it's been up for about 10 years.

Veterans Affairs committee  It was actually a pilot project from the veterans ombudsperson's office. They had originally set up and started to do work on a benefits navigator. It was slightly different at the time. It's been enhanced by the department. The ombudsperson's office asked if we could take it over and actually make it a practical piece of our own published information.