Industry committee  We are exploring some of those things. We have an application for a trial using such an application of artificial intelligence in front of us right now.

Industry committee  I don't know that we have data on the share of those losses. You're absolutely right that the pattern.... Calls are only part of the problem now. Texts are increasingly a problem. They're used very cleverly, frankly, by bad actors. You get a text from your bank saying that they need an instant response.

Industry committee  We can't regulate—

Industry committee  It may be necessary to allow for the pooling and sharing of information that federal agencies have.

Industry committee  Thank you. We need to be more crisp in our responses. No, it needs to be done through legislation.

Industry committee  We do in particular because some of them are criminal, and we don't prosecute or pursue criminal matters. We share that with our enforcement colleagues and pass those off. You're right that all of these offences are equally problematic. I wouldn't say equally; the fraudulent activities are worse.

Industry committee  It's also, if you wish, a spectrum. A decade ago we were focused on spam emails, phony emails.

Industry committee  The systems are now working to reduce that. Today, the focus is on spoofing, and it's growing, not just in calls, but on texts. These things evolve, and we have to pursue all of them. The real distinction, to answer your question, is criminal versus civil.

Industry committee  Mr. Harroun is responsible for enforcement, so I'll ask him to add something. Obviously, we would investigate thoroughly. That's not usually the case. Usually, it's a telemarketer that's not following the rules. Steven, do you have something to add?

Industry committee  Thank you for your question, Mr. Lemire. I'm going to let Mr. Garneau answer that.

Industry committee  That's not a solution, in our eyes.

Industry committee  Look, this is a co-operation. We are setting expectations. The carriers are trying to deliver on them. We both have the same objective. It is not in the interest of service providers to have their customers annoyed at the calls, and it's certainly not in our interest. We're trying to protect the public interest.

Industry committee  That's a very fair question. In a second I'm going to ask my colleagues to answer about the improvements. The challenge is it's not easy to explain. There isn't a single button because we want them to add information when reporting to us because the more information we get, the better the information we share with enforcement and other colleagues.

Industry committee  I don't think it's a question of their wanting to delay. It's a question of getting the systems completely interoperable and working. Even in the United States, and we are in a fast follow mode, the United States had an edict. The FCC said they had to be in place by the end of last year.

Industry committee  That's one of the things that's still being worked out. There are a number of possibilities that you can imagine. It could be a check mark. It could be a check mark accompanied by an audible sound. Think of a green light and a yellow light. The green light would mean it's authenticated.