Transport committee  I think the reason that it seems complicated is because we are starting to weed through everything. We will start by establishing the parameters, and then we will undertake consultations with all stakeholders. The CTA has a great deal of expertise. Having worked on questions related to railway transportation for a long time, we are in known territory.

Transport committee  An RPP and the annual report.

Transport committee  There would be a portion that deals with air travel complaints.

Transport committee  There is one like it in the last annual report, and you have the same kind of information.

Transport committee  That's right.

Transport committee  There are some statistics, but there is also some interpretation. When we deal with something that touches on tariffs, and when we issue a decision, the airlines read those decisions and know that next time they would be better to follow the guidelines that have been developed, established through a decision.

Transport committee  We simply publish the number of complaints, the area.... We identify the issues and we identify the airline that complaints have been received about. Basically, we cannot go and write a book on every issue, so we are as transparent as we can be in the present circumstances.

Transport committee  Our mandate is to facilitate resolution of complaints for which there's no other remedy. So it's a--

Transport committee  Yes.

Transport committee  The parameters are currently at draft stage. We are working on them at the moment.

Transport committee  I am not aware of any such guidelines. I do not think that any have been developed. If they have, we are not aware of them.

Transport committee  Firstly, it is very important to stress that we are independent from Transport Canada. Our relationship with the Minister is an administrative one, as it is through him that we are accountable to Parliament. We are, however, completely independent. When Transport Canada drafts a bill, the professional expertise of some of our personnel is sought in order to determine whether the department's recommendations are practical, workable and enforceable.

Transport committee  Maybe.

Transport committee  Yes.

Transport committee  No.