Official Languages committee  I was not there at the time. I cannot speak on behalf of people who were, but it does not seem to have been—

Official Languages committee  The privatization?

Official Languages committee  Yes, but I did not participate in the decision.

Official Languages committee  I do not have the figure, but it is public.

Official Languages committee  The service director contacts the person and a host of courses is offered to him.

Official Languages committee  Our levels are not quite the same.

Official Languages committee  We have levels one to four, where four is the level of a native speaker, which is like an exemption in the government, if I am not mistaken. In addition, our courses focus on comprehension and oral expression. Writing clearly supports oral expression and there are written exercises.

Official Languages committee  That is something we analyze on a regular basis. Complaints at Air Canada never target the same employee. This is the first time that we have a complaint, Mr. Godin's, which deals with the same employee on two flights. The employee works for Jazz and not Air Canada.

Official Languages committee  That is one of our challenges.

Official Languages committee  We are successful in reaching out to many employees. As regards those who work in the airports I listed and who are not qualified, the issue is whether they have received the “Un moment s'il vous plaît” training, which gives them not only some strategies and tricks, but also vocabulary.

Official Languages committee  Yes, I have read the commissioner's report.

Official Languages committee  Communication at Air Canada is difficult at all levels. There are many employees, and to make our employees' rights known, we wonder if we have reached everyone and all of the team leaders.

Official Languages committee  No, and as I was saying, bilingualism at Air Canada is the subject of regular communication with employees.

Official Languages committee  At least one.

Official Languages committee  I suggest that passengers continue to demand service in both languages. This is already a way to make all of our employees aware of the matter. I don't know if I should talk about financial support, but there is no doubt that training 37 people during working hours costs Air Canada a lot of money because these people need to be replaced when they are in class full-time during four weeks.