Citizenship and Immigration committee  Canada has one of the highest per capita rates of permanent immigration in the world. One of the countries we compare ourselves most closely to is Australia. It depends on the year as to who holds the title in terms of per capita number of new arrivals in the country. One in five Canadians in this country is foreign born.

Citizenship and Immigration committee  Madam Chair, I've spoken about the big three barriers: language, foreign work experience, and foreign qualifications. There are a number of other barriers that immigrants face when they come to Canada. One is a sense of isolation and a lack of a community, so to speak. It has been our experience that they struggle to build personal and professional networks, and part of our settlement programming has been targeted in that area.

Citizenship and Immigration committee  Madam Chair, it varies depending on, I think, the organization and the nature of the service. We do some on a longer term basis, but we try not to have all our agreements expire at the same time, so some are for a shorter term and some are for a longer term. In part this is based on risk in some areas, but also around needs assessment in terms of what we're looking at or where we want to see a particular contract come back.

Citizenship and Immigration committee  Madam Chair, these are very good points. Part of what we do and part of the money we spend on settlement services also include support services. These are related to what we've identified as some of the barriers for people being able to take up settlement services, including transportation.

Citizenship and Immigration committee  Its role was and is to assist with credential recognition and the difficulties associated with that by working with provinces, territories, and regulatory bodies. The big piece of work that has been associated with that is the pan-Canadian assessment for the recognition of foreign qualifications, which involves working with the 24 regulatory bodies that Ms.

Citizenship and Immigration committee  It's about 1,100, Madam Chair. Mr. Gionet, do we have numbers where they've settled?

Citizenship and Immigration committee  Madam Chair, that relates to an earlier question on credential recognition. One of the things the federal government has done is it has instituted the education credential assessment program. Through a call for proposals, we work with five organizations that will assess education credentials before people arrive.

Citizenship and Immigration committee  Madam Chair, we're very excited about express entry. It is a brand new application management system or new program for us that has been in place since the first of January where employers and provinces have an opportunity to help select candidates, or help do a better match between labour market demand or jobs in the Canadian economy and new arrivals.

Citizenship and Immigration committee  Absolutely, Madam Chair. That's on replacement of documents.

Citizenship and Immigration committee  Madam Chair, let me respond to the second question. We're happy to work with the member to provide information on the offices where people can go to have their documents replaced. I would be happy to provide additional information on that. In terms of the numbers, I'm not sure I understood correctly, and I apologize.

Citizenship and Immigration committee  Immigrants and new arrivals in Canada are quick to give back. We see in almost all our service provider organizations—I'll start there—that a number of successful graduates of their program come back, or new immigrants come back, and want to mentor and help those who have recently arrived.

Citizenship and Immigration committee  Madam Chair, I'll start, and then I'll ask my colleague Monsieur Gionet to fill in a bit here as well. Resources are in place to resettle the government's commitment of 10,000 Syrian refugees over the next three years. We have a matching centre. We work with other organizations to bring these refugees in.

Citizenship and Immigration committee  Madam Chair, I should say that our settlement services are open to all permanent residents. Our terms and conditions are such that we don't fund settlement services for citizens, nor do we do it for temporary residents. It's focused on permanent residents. There are a number of people who never avail themselves of our services.

Citizenship and Immigration committee  Madam Chair, we have recently built a new system called iCARE, immigrant contribution agreement reporting environment, that enables us to track on a per service, per immigrant, or per client basis how much we're spending on particular services. It's in the process of getting up and running now.

Citizenship and Immigration committee  We do both. Part of it is centralized in Ottawa, but a lot of the direct interaction with service provider organizations happens in the regions and in local offices. Heather, do you want to expand on that?