Public Accounts committee  When we did our visit of sites, specifically the RCMP, we were informed that when they return computers from their vehicles, the hard drives are disposed of or shredded. There's a process that exists specifically for the disposal. Did we test? Did we look at that specifically? No, but we were informed that there's a process that exists for the disposal of IT equipment through a—

Public Accounts committee  No.

Public Accounts committee  I'm sorry. I had said accuracy, but it would be the inaccuracy rate at 36% instead of 29%.

Public Accounts committee  Yes. The numbers of referrals, we were told during the survey, was 21 and then the accuracy rate would be 36%. In that case, you would exclude these 21 referrals to the tier-two level during the call.

Public Accounts committee  If you redo the calculation, the accuracy rate would be 36%.

Public Accounts committee  I made a sort of mistake. In the report, in exhibit 2.4, we say that the overall inaccuracy was 29%. If you exclude the 21 cases where they were referred and we said, “Thank you,”—that was considered to be a right answer—then your inaccuracy rate would be 36%.

Public Accounts committee  They said that they react to these complaints, but that's—

Public Accounts committee  We consult them. Basically, when we decide to do an audit, we consult them for information as we start an audit. That would be one—

Public Accounts committee  I think they had raised the idea that there was some concern about the call centres. They do their own sort of complaints mechanism when they receive complaints from citizens about issues. I would say the call centres were in the top five in the list of concerns by citizens.

Public Accounts committee  Mr. Chair, we did not make that sort of specific request. We were trying to keep the exchange anonymous as we were getting a right or wrong answer. If it was right, we were saying thank you; if not, we were cutting off the conversation at that point—

Public Accounts committee  We do have that information, but it's not with me right now. I could go back to see if we could provide you with that information.

Public Accounts committee  Thank you, Mr. Chair. In some cases, we did get referred. I recall that they brought a question to a second tier because they were not able to provide the answer. At that point we said thank you and stopped the call. We considered that to be a right answer.

Public Accounts committee  Yes.

Public Safety committee  Basically, that initiative was to engage with the trade organizations in order to use a system to allow and facilitate trade to come into Canada. The uptake was low because trade companies had to invest a lot of money in their systems, and there was not a lot of appetite for that.

Public Safety committee  Assessments were done to identify each initiative, its value and its budget. I could not tell you whether it was for major replacements of outdated systems. After all, we are talking about 34 initiatives within 18 departments. Each entity had its own particularities in terms of implementing systems or other activities.