Library of Parliament committee  Absolutely. There are two key drivers. The first one, and perhaps the one that would be most obvious, is the closure of the Centre Block, and the opening of the new branches. By no longer having that one branch, and tours only in the Centre Block, we need to increase our capacity.

Library of Parliament committee  Yes.

Library of Parliament committee  I wish I knew the outcome of those negotiations, Mr. Lauzon. Those discussions are ongoing at the bargaining table or at arbitration.

Library of Parliament committee  Thank you for your very good question. This observation falls within an extremely positive context. We conducted a survey of our employees regarding the health of their workplace. The results were very good, but our management team wants to take things even further for our organization.

Library of Parliament committee  I'll ask Ms. Robert, our director of finance, to explain the amount that's causing confusion.

Library of Parliament committee  Thank you very much. Before I delve into this year's main estimates, I think it might be helpful if I highlighted a few of the key accomplishments of the library in 2019-20, since they provide the context for this year's budget and our priorities. In 2018-19, as you know, we successfully opened retrofitted branches at 125 Sparks Street and in the Confederation Building, as well as opening the two new branches that I spoke to you about a few minutes ago.

Library of Parliament committee  Thank you very much for your comments. The point you are making is about the importance of the library engaging in proactive communication. I think there have been periods when we were more reluctant to ensure a certain visibility. In my opinion, it is extremely important for the library to be visible and for members and senators to know where we are and to be familiar with the services we provide.

Library of Parliament committee  You could go back to the list, but I think where we get the most feedback would be in terms of committee support. That's where I think we have the best grasp of the quality of our services and what your needs are, partly because the contact is face to face, and it's frequent, and we have followed up at the management level as well.

Library of Parliament committee  First, I would strongly encourage you to visit all five branches next week, so you know exactly what we're about, when it comes to space. If you don't have time, ask your staff to check them out. If you or they see anything that you think the library should know, something we can do better, something you really liked or something we need to follow up on, please share that with us.

Library of Parliament committee  Current employees volunteer to do that work in addition to their regular duties. So there are no new resources set aside for ambassador activities.

Library of Parliament committee  Anecdotally, I would say that there is likely to have been a decrease, especially in terms of the West Block branch, which is a bit hard to find. It's not a space that you would necessarily walk by. We have an obligation to reach out to you and communicate where we are, what we can offer and how you can find us.

Library of Parliament committee  Catherine, do you want to comment on that?

Library of Parliament committee  Thank you for the question. No, we are not hiring anyone for that.

Library of Parliament committee  Thank you very much for your question. Right now, the way feedback is captured does not enable us to analyze it easily. There isn't really a more comprehensive follow-up. For instance, if you provide feedback, be it to tell us that you are very satisfied or to point out a problem, we communicate with you to determine what the nature of the problem is and to find solutions.

Library of Parliament committee  That is exactly what we are looking into. We are analyzing the options available to us and will decide on the best way or ways to proceed.