Human Resources committee  We work with many different parties, including the CTA. I think I mentioned in my earlier comments that we were a main contributor to the work put out by the CTA on disabilities. However, we work also with other experts in the area. We just recently put together an advisory committee of four groups representing different disabilities to help us to get better.

Human Resources committee  I would like to refer this question to Kerianne or Tom, who may have more details as to the references you mentioned and our reaction to them.

Human Resources committee  Okay.

Human Resources committee  I'm sorry to hear that your constituent had a bad experience with us. We do have policies and procedures. We do have training each year. I believe the vast majority of our people have empathy and understand the processes. I think that's evidenced by the fact that we do successfully move the vast majority of the 500,000 customers with disabilities that we carry on an annual basis.

Human Resources committee  Certainly, as I said in my opening comments, our objective is to provide a positive experience for all customers with disabilities.

Human Resources committee  I can't respond to that question at this point in time. I'd have to speak to our—

Human Resources committee  I believe we are in compliance.

Human Resources committee  Your question is a broad one, and I would have to—

Human Resources committee  We are compliant with every regulation that impacts Air Canada.

Human Resources committee  Yes. I've taken the module to give me a better sense of accessibility issues.

Human Resources committee  I don't have that information available right now.

Human Resources committee  Yes. We have some modules for leaders that provide a framework for us to do better on accessibility.

Human Resources committee  Again, I'm not aware of whether they have as part of Air Canada or some other organization that they're associated with.

Human Resources committee  I'll speak to the board about that, yes.

Human Resources committee  I think that's a very good idea.