Citizenship and Immigration committee  Her phone records will tell how long the conversation was. My phone conversation was with the person who answered the phone in her office, who left and came back and said she was busy and wanted to know what the call was about. I told her--the person who answered the phone--what the call was about.

Citizenship and Immigration committee  I don't know the answer to that question because I was not privy to the hearings. I don't know what the caregivers.... I spoke to one caregiver, by the way, a woman by the name of Richelyn Tongson, I think it was. I have her name written down.

Citizenship and Immigration committee  To answer your question, I think it is their call to answer that question. I am not sure what they presented and how justified they feel in the time that was allotted to them and the process. I wouldn't be able to answer that.

Citizenship and Immigration committee  When I introduced myself, did I say I had no ambition to be a politician? I needed to state that.

Citizenship and Immigration committee  After this exchange, I am certain about that.

Citizenship and Immigration committee  Can you repeat the question?

Citizenship and Immigration committee  I don't have to talk about this case—

Citizenship and Immigration committee  I think the most appropriate person to answer that question would be the caregiver, but I can give you my take, based on what I know. As far as I learned, there was a forum in Toronto. I wasn't at the forum, actually. I was at another forum with caregivers at that particular time.

Citizenship and Immigration committee  Yes, I'm aware of the call.

Citizenship and Immigration committee  This is a copy of the Bell phone bill that indicates the call was made from my office. I was the actual person who made the call and spoke with Ruby at the time.

Citizenship and Immigration committee  I called her because I received a phone call from a woman who sounded very upset on the phone. In fact, she was crying. Usually, staff do not deal with crisis calls and caregiver calls. I usually take the call and treat it as a crisis call. In this situation she was crying, and she gave a lot of information pertaining to the situation in her workplace.

Citizenship and Immigration committee  I had a conversation with Ms. Dhalla relating to allegations about breaking the law, essentially. As I said to her, when we get calls from employees who say their personal documents were taken away for whatever reason and intent, we have a standard response. We first ask the employee, in this situation the caregiver, to ask the employer to give the documents back.

Citizenship and Immigration committee  I must say, before I respond to any questions, that we're talking about something that happened a year ago. Actually, my call was on May 29 last year, so I want to point out that moving a situation out of context makes it hypothetical. I just want to say that as a broad statement before responding specifically.

Citizenship and Immigration committee  Yes, I agree with the process. In fact, we run orientation sessions, and I see a direct relationship between the people who have the information, who know about their rights and responsibilities within the first year of arriving in Canada, and the success after 24 months. Definitely, if people who come into the country under the program are allowed to get the information from the start, that will make a big difference.

Citizenship and Immigration committee  Yes, I think that would be useful. In fact, we had a caregiver who was imprisoned in a house for 14 months and not allowed to leave. So definitely, when she got the information in terms of her rights and responsibilities, she was in a better position to make an informed decision that improved her condition.