Government Operations committee  I'll ask my colleague to address the operational issues.

Government Operations committee  Our five-point plan, as you know, has been suspended. We're focused on the future. It's important for us to make sure that as we go through this independent review process the independent panel understands we are operating in a highly competitive environment.

Government Operations committee  The focus for Canada Post today is to look at solutions for the future. Having suspended that plan all our energies are now—

Government Operations committee  This planning is a multi-year and multi-generational process. To plan the networks of the future, the long-term solutions, takes many years. That's a process that's carried on—

Government Operations committee  Our five-point plan goes back prior to my arrival at Canada Post because most of the transformation that was under way started back in 2008-09. Portions of that are part of our modernization plan, our new equipment, our new vehicles. So when you are running—

Government Operations committee  I arrived in February 2011.

Government Operations committee  The normal process for Canada Post to get its plans prepared and approved requires management to prepare its plans, and then review it with the board of directors. The board of directors then reviews the plan as part of its annual exercise. Those plans then get submitted to the T

Government Operations committee  Canada Post regularly prepares its corporate plans and follows the established Treasury Board and the FA process. Like every other crown that's what we follow: the regular process, due process, our annual corporate plan.

Government Operations committee  My name is Deepak Chopra. I'm the CEO of Canada Post. My colleague Jacques Côté is group president and chief commercial officer. My colleague Susan Margles is vice-president of government relations and policy.

Government Operations committee  Yes, thank you, Mr. Chair. It is a privilege to be representing Canada Post, an institution that has occupied an important role for the people and businesses of our country for 253 years. A postal system that began with a few horses has evolved with the times. It continues to re

Transport committee  One of the things we observed looking at the postal systems in Australia, in Europe, and also in the United States is that the fastest-growing category or opportunity for postal services is to participate in online commerce. This is the process of buying and ordering goods online

Transport committee  They use a product called Addressed Admail or Admail. Both of those are considered our marketing mail products. Our five-point plan announcement will have no impact on that type of mail.

Transport committee  In fact, the volumes from charities are down considerably over the last three years because charities are increasingly using social media and peer fundraising tactics, which obviously have a direct impact on our business. As I mentioned earlier, this is the dilemma and the diffic

Transport committee  You are absolutely correct in saying that difficult choices are going to be made.

Transport committee  Of course there are always competing needs of Canadians, which we're trying to balance. So there are Canadians who said they would prefer certain options. For example, Canadians said they would like alternate-day delivery and that they would prefer to keep.... With regard to you