Veterans Affairs committee  My experience was that the case managers were extremely overworked. They had a whole group of cases, and they couldn't really devote any time to one specifically. This is problematic when they're dealing with people with minor injuries all the way to those with severe injuries. T

Veterans Affairs committee  I really don't think that any of my case managers really cared about my well-being, to tell you the truth. There were numerous opportunities where they could have brought up issues that I was having, and they failed to do so. Luckily, I had a switched-on chain of command and an a

Veterans Affairs committee  I am. I am severely concerned.

Veterans Affairs committee  Yes. I haven't heard from my Veterans Affairs case manager for a while. Sporadically, I receive letters saying that they have failed to contact me. They have left zero messages. They have not attempted to call me. As well, I cannot physically call my case manager. What happens is

Veterans Affairs committee  I would say there's probably a little bit of prejudice; the general public would probably view us as emotionally damaged or a risk factor. But for me, I personally haven't run into anything like that. I think it's just that everybody is different, and my perspective is a little d

Veterans Affairs committee  That is correct, yes.

Veterans Affairs committee  That is correct. I received a disability award in 2008. That was the one-time lump sum.

Veterans Affairs committee  I was told that a documented failure to quote can actually fulfill the requirement, so that's eventually how my project actually moved on. Whether or not that's the case for everybody, or everybody is aware of that, I can't speak to that, but that would be something to look at. F

Veterans Affairs committee  It was the occupational therapist who came up with the requirement and they drew up a draft report of what was required. It wasn't until further inspection of the actual quote that was delivered that it became apparent that one was missing specific items that were essentially imp

Veterans Affairs committee  My best resource is actually individuals who are employed in the various branches. I could go and look at a website all day long and read it until my face is blue and still not understand what any of it means. Actually engaging with the people who are responsible for these servic

Veterans Affairs committee  Yes, I think that should be in the release package of every member. With their certificate of service they should have a copy of their medical file. The difficulty can be obviously some of those medical files are a series of volumes, so it might be difficult to have a physical co

Veterans Affairs committee  That is not correct, sir. The way I had it done, I had a three-quote system. I delivered it to the director of casualty management. They then approved one of the quotes that is delivered and then the process moves on. The member is never out of pocket because sometimes these reno

Veterans Affairs committee  I think that would be beneficial. I know that some members, just given the timeframe, will run out and pay for it themselves. When you get your disability award, you do have some money lying around, and honestly, members just get sick of waiting and go for it. They need the stu

Veterans Affairs committee  Absolutely.

Veterans Affairs committee  Right. Yes, I've heard it's a priority hire, but I hear there's a limitation on that as well. Is it only good for a specific number of years after your release?