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Information & Ethics committee As I said, I'm not an expert on competition law. We certainly obey the laws of the countries and regions in which we operate, and we will continue to do so.
May 29th, 2019Committee meeting
Mark Ryland
Information & Ethics committee I really should get back to you on that. I'm not an expert in that area. I'd be happy to follow up with our experts in that area.
May 29th, 2019Committee meeting
Mark Ryland
Information & Ethics committee No, I don't agree with it.
May 29th, 2019Committee meeting
Mark Ryland
Information & Ethics committee We're a relatively large company, but of course, that is largely the result of the fact that we operate globally. We operate in a lot of different markets. In any given market segment, we typically can be often a very small or middle-size player. Again, I'm not going to opine in any depth about competition laws.
May 29th, 2019Committee meeting
Mark Ryland
Information & Ethics committee Similarly, we've been protecting customer data very successfully for 20-plus years. This is a new kind of data, obviously a very sensitive kind, but we continue to have a very successful record there, and there's no indication of any kind of compromise of Alexa-related data.
May 29th, 2019Committee meeting
Mark Ryland
Information & Ethics committee It's part of your account data.
May 29th, 2019Committee meeting
Mark Ryland
Information & Ethics committee I think so. In my experience with using a mobile device to set up the device at home, I immediately noticed that there is a history icon, essentially, where I can go and see all my interaction with the system.
May 29th, 2019Committee meeting
Mark Ryland
Information & Ethics committee Yes, absolutely. It's in the mobile app, on the website and on the Alexa privacy page that you can see all of your interactions. You can see what the transcription system believed you said, and so forth.
May 29th, 2019Committee meeting
Mark Ryland
Information & Ethics committee We do contract with third parties for certain delivery of some services and, under very carefully controlled conditions, we share personal data. For example, if we're contracting with a delivery service, we share the name and address of the customer where the package has to be delivered, but I think, for all of these core machine-learning cases of the kind you're talking about, that is all internal to our company.
May 29th, 2019Committee meeting
Mark Ryland
Information & Ethics committee Well, we're certainly constantly working to refine the technology and make sure the wake word is the way by which people interact with the device.
May 29th, 2019Committee meeting
Mark Ryland
Information & Ethics committee That is correct.
May 29th, 2019Committee meeting
Mark Ryland
Information & Ethics committee Similarly, the device listens for a wake-up word. It doesn't store any of that ambient data. Once it's awakened, it will begin to stream data to the cloud to do analysis of what the user is actually requesting. That data is stored; it's explicit in the user's profile, and they can see all the utterances.
May 29th, 2019Committee meeting
Mark Ryland
Information & Ethics committee No. It's very similar. We're retaining the utterances after the wake word. It is just like Siri in that regard.
May 29th, 2019Committee meeting
Mark Ryland
Information & Ethics committee That sounds like a malfunction to me. It's not supposed to respond randomly to ambient sounds.
May 29th, 2019Committee meeting
Mark Ryland
Information & Ethics committee Yes. It's only the data that is in response to the user's attempt to interact with Alexa, which is based on the wake word.
May 29th, 2019Committee meeting
Mark Ryland