National Defence committee  Yes. Prior to December 1, 2017, we did have personnel on military bases. With the contract that commenced on December 1, 2017, the armed forces introduced a new, modernized delivery module that combines technology with just-in-time support, which is delivered from a central location in Ottawa.

National Defence committee  Yes, that is correct. In the beginning of the contract, we were not having briefings. We did change that process at the request of the Canadian Armed Forces, but the original model was what was put out to bid and what we bid on.

National Defence committee  No, that is not correct. We offer individual briefings that any member can request, and they can request as many briefings as they would like. We also provide them with a budget at the beginning of the process that allows them to know how much they should expect to spend on each part of the process.

National Defence committee  We communicate with every member who comes through the program that they have options in terms of how they would like to go through the briefing process and in terms of how they would like to communicate with us.

National Defence committee  We do not do surveys of the members ourselves. We measure pieces of the process that have been determined in collaboration with the armed forces and that would indicate a positive service experience: how quickly a member was able to schedule their briefing, how quickly we got back to them on a question and how quickly we helped them when they had an issue.

National Defence committee  As I said, the relocation process is complicated. It's been complicated for as long as I've been in the business. We don't collect data day to day on the local challenges that the CAF members may be having, so I don't have data or an opinion to share on that.

National Defence committee  We provide policy consulting related to the relocation from point A to point B. We are not involved in the ongoing budget or living expenses of members once they move.

National Defence committee  No, we do not. That is not part of our contractual relationship, but we measure what we and the government have agreed are key statistics that lead to satisfaction. We look at how quickly we're getting back to customers, the briefing calls and when we schedule them, and making sure that we have availability to answer questions.

National Defence committee  I don't know if there's a technical issue, but I'm not getting the translation.

National Defence committee  I apologize.

National Defence committee  Yes, I can.

National Defence committee  The bad actors came into the system through an entryway. I'm not specifically aware of the technical words behind it, but we were able to detect that they were there and we were able to stop them in the middle of trying to copy data over. That's where we stand right now.

National Defence committee  Once we have that list complete, we will be going out to our clients and communicating to the individuals, and then we'll work individually on how that communication will take place.

National Defence committee  To be clear, the data was copied. It was not taken from us. We maintain data, in our databases that were not compromised, relating to our process of moving people. The data that was compromised included unstructured files, spreadsheets, Word documents and things like that. That's why it has taken time to go through and look at those things.

National Defence committee  As it relates to housing, as I look at the issues, we share the concern of the committee, but we aren't involved in building or maintaining housing. With respect to the role of policy-makers in finding those solutions, we believe that is best. We don't get involved in that part of the process.