Government Operations committee  Our aboriginal employees are spread throughout the organization. We don't have a specific unit of aboriginal employees that deals just with aboriginal issues.

Government Operations committee  Absolutely. We have six call centres that are set up to handle calls from individuals and three calls centres for business. In addition, there's a collections call centre. Depending on what number they've been given on their notice to phone, generally speaking they will connect with one of those areas.

Government Operations committee  I'm sorry, what was your question?

Government Operations committee  The 2.2% is the labour market availability based on the 2001 Statistics Canada census across the country. Using those numbers, we try to ensure that we have a minimum of 2.2% of our employees who have self-identified as aboriginal people. In 2004, 2.4% of our population self-identified as aboriginal.

Government Operations committee  There's no dollar impact; there's no salary impact. What happens is that the employee.... Let's say I decide I'm going to take two weeks of leave with income averaging. I get a lower salary during the rest of the year to cover off that two-week period.

Government Operations committee  Oh, I see what you're saying; I understand. Okay, we'll take that back.

Government Operations committee  No, I don't. I'm sorry.

Government Operations committee  I'm sure there have been conversations, absolutely, but I really don't know what that number is.

Government Operations committee  I can do a quick head count. I'd say about 17 or 18, off the top of my head.

Government Operations committee  That's great to hear.

Government Operations committee  No, I think what you're seeing is some of the impacts associated with technology, when you get some of that happening. Also, in order to ensure that we make use of expertise where the expertise is, we move work out of some locations to other locations through a virtual management type of relationship.

Government Operations committee  And some of the tech change issues as well. We have three tax centres in the Ontario region. There's Sudbury, which you're familiar with. There's the Ottawa technology centre, which has also felt some impacts related to technological change. And to a much smaller extent, our international tax services office has also had some ripple effects from technological change.

Government Operations committee  It's a really good question, and I don't really have a good explanation.

Government Operations committee  No, we don't typically do that. Generally speaking, an employee will work some additional time during the course of each day in order to be able to have a day off once every three weeks or once every four weeks. In some instances it's once every two weeks, but my sense is that it's more typically a day off once every three weeks or once every four weeks.

Government Operations committee  Yes. This is the income averaging. That's right. Some of it, I think, might be driven just by employees' knowledge of what's available to them in terms of options.