Government Operations committee  Yes, that's possible.

Government Operations committee  That is our goal, but we probably weren't able to achieve it last week. Our goal is to resolve everything when dealing with one file. The question is whether that's possible right now.

Government Operations committee  We added 40 people in Miramichi in January. We now have 57 employees in Gatineau, but we are planning for another 115. They've been hired and will begin working in the coming weeks. The Winnipeg centre has 20 people, and that number could go up to 50. There are another 40 people.

Government Operations committee  Our assessment is not that it has not worked. Our assessment is that the transition is where the issue is and learning curve of everyone involved in the transition to the Phoenix system. Whether it would be in Miramichi or Ottawa or Chibougamau, it would be the same issue that people would have to deal with.

Government Operations committee  I'm not sure which report you're referring to, but the compensation advisers have compensation adviser experience. They get training on Phoenix when we on-board them, so that's an onboarding thing. There's been confusion I think in the media between the Toronto call centre and the temporary units where we actually process cases with compensation advisers.

Government Operations committee  The call centre was Monday.

Government Operations committee  Tuesday, sorry.

Government Operations committee  They couldn't reach the call centre. That's when we decided to create the web form and to push people to communicate with us through that form. It turned out that people were still calling the call centre, and we didn't know how many calls were not actually getting through. So what we have done with the temporary call centre in Toronto is to enable people to go through a first screening and talk to the employee.

Government Operations committee  I think it was the beginning of June, but I'd have to come back to you.

Government Operations committee  This one was one that we promoted to employees to give us the information. As for the call centre, the interesting fact to me is that the first day, they received 1,700 calls and only 1,000 needed to have cases transmitted to the Miramichi pay centre. That means, the way I interpret it, is that there were at least 700 people who didn't necessarily need to talk to a compensation adviser within the next 48 hours.

Government Operations committee  The good thing about that is it liberates the people at the Miramichi pay centre to actually get the cases that they need to work on and to go through. We're hoping that's going to be a great addition.

Government Operations committee  It's the same thing.

Government Operations committee  In answer to your question, I really hope that as of last week, people who have pay issues are not waiting anymore. What you're referring to is that there was a period when we were assessing the size of the issues and the backlog and everything. That period was for us the time when we realized that it was outstripping our capacity.

Government Operations committee  I wish I could give you a simple answer. Again, I go back to the fact that this is not a simple transformation, right?

Government Operations committee  It's a system that has many, many components. That's why we're touching all these different components at the same time to make sure that, at the end, all of them are functioning so that the system works perfectly. That's why you're hearing different things, right? When we're talking about the temporary units, that's the capacity for the backlog, for the transition, and it could be for overflow if we need it a bit for Miramichi.