Government Operations committee  There definitely was not, in those words, when I was there.

Government Operations committee  They were certainly received by staff. Maybe I'll turn to Gavin, who was there the whole time, but we certainly knew about these. We assessed that with everything else that we had by way of complaints when we were looking at April, and our recommendation to the minister was to go ahead.

Government Operations committee  Do you have an answer, Gavin?

Government Operations committee  The backlog, again, are people who are getting paid, and these are adjustments and incrementals. In the past there were time delays between times of acting pay and overtime and payments. That is something that was in the system previously. If we're talking about those.... When I talk about not being paid, it's people in our category one, the 720 who came to us and said that they were not getting paid.

Government Operations committee  We did.

Government Operations committee  It was the information we had at the time. Do you want to add something, Gavin?

Government Operations committee  We actually have a number of cases in the backlog that pre-date by quite a bit. You're right that, when you look at the past, there was a time between work done and work paid. The expectation with this system is that we'll be much better. The transition has made it such that we are seeing cases that are unacceptable and that we have to fix, but the hope is that once we're to our steady state, we will be much further ahead than before.

Government Operations committee  Maybe I can let Rosanna give you a little bit of detail. I believe it's going to be in July.

Government Operations committee  That's a good question. The plan was that there would be $70 million in savings every year with the implementation of Phoenix. I think it's fair to say that this year we won't achieve that. We estimate the cost of the one-off—the temporary unit, the call centre, and all those initiatives—to be between $15 million to $20 million, and we are still evaluating the cost.

Government Operations committee  Absolutely, and thank you for the question. It's on the website. I wanted to mention in my presentation that we actually have put a workflow timeline.... Maybe I can pass this around. I'm sorry; it's just off the press this morning, and we're putting it on our website. It gives employees the possibility of looking at the types of issues and when we expect to have them resolved.

Government Operations committee  A couple of things. Maybe I should first clarify that the 80,000 are not people going without pay. These are different things. These issues concern acting promotions, transfers, extra duty pay, and things like that. As for the number that the minister gave, it's the number that we were tracking.

Government Operations committee  I think we have to remember that there are processes that we follow in the event of privacy breach. I don't want to diminish in any way the importance of this, but the fact that the breaches are about information, employee names, and employee numbers, there's not a lot that you can do with that.

Government Operations committee  It's an off-the-shelf software, but as we have said, we modified it to fit our needs, and there are 80,000 rules that we had to put in. It is a customized off-the-shelf software, let's put it that way. But it is a proven system. It's a system that has worked well, so that was the decision, and to my knowledge a good one.

Government Operations committee  Sorry.

Government Operations committee  No. What I'm saying—