Information & Ethics committee  No. On the contrary, I think that would help us to use our resources more effectively and so, with the same number of resources, give better and faster service.

Information & Ethics committee  In this fiscal year, the amount of money that would be voted, as I understand, would be for a full complement or a full potential complement.

Information & Ethics committee  It's hard for me to answer that question, honourable member. All the staff salaries, of course, go according to classification standards. The classification standards are always fixed with an outside review group so that the salary levels stay in line with what is acceptable public practice.

Information & Ethics committee  Mr. Vincent, the case is two years and I find it difficult to give you an answer right now. From what I remember, we found out about the problem in the media and then got involved ourselves.

Information & Ethics committee  Thank you. I'd be happy to do so, because we have made some progress over the years. Under the federal government employment standards, particular attention has to be given to these four employment groups because of either their historic under-representation or their historic negative situation in the labour market.

Information & Ethics committee  Yes. This is the number one operational priority for my office. Our goal is to get rid of the backlog as soon as possible, and in any case—in all cases—by the end of fiscal year 2010.

Information & Ethics committee  Getting rid of the backlog means there are no active complaints over a year, certainly in PIPEDA; over a year or less in the Privacy Act; and in something called time complaints, where it's possibly simply to complain that you didn't get the information on time, I would say it's over eight months.

Information & Ethics committee  No, we still have not received it.

Information & Ethics committee  We are still waiting for the second report, the one that followed our 2008 audit.

Information & Ethics committee  We have received one part of the report. We are still waiting for the second part, dealing with the work that Passport Canada should have done. Yes, this is an example. If the act were amended as I recommend, I would be able to inform Canadians and Parliament. There has been talk of providing reports every three months—that remains to be seen—and of providing the public, through Parliament, with up-to-date information on security and confidentiality at Passport Canada.

Information & Ethics committee  Yes, we could have. Often, when a problem is pointed out to us, we cannot immediately say what caused it or how to solve it. We could certainly have provided information more quickly about what was happening at Passport Canada.

Information & Ethics committee  We have made a number of approaches to Passport Canada, but I do not think that we have done a formal investigation of a breach of online confidentiality. We checked, though. We were able to find out that Passport Canada was addressing the matter. We received one report, if memory serves, and we are waiting for a second.

Information & Ethics committee  I believe a community college degree would be suitable for some of the junior officers or for our inquiries unit, where, as I mentioned, we're trying to solve issues before they become formal complaints, because the process then becomes much heavier and much more cumbersome, and the person still doesn't have their answer.

Information & Ethics committee  I know.

Information & Ethics committee  Yes. And if I may add, this is why we're developing something to go on YouTube, because the demographic we need in order to deal with the technological and the social challenges now is the demographic who may not be reading the traditional sources of recruiting for the Public Service of Canada.