Government Operations committee  We did.

Government Operations committee  I'm sorry, I just want to make sure that I understood the question. You're wondering if we saw some of the challenges before launching the system.

Government Operations committee  There were, and that's why the actual launch was delayed. There was a third-party evaluation. The whole launch was delayed until everybody felt that...first of all, the vendor, the departments.... We had a third-party evaluation. There was a state of readiness that was established to be a good state to move forward with the launch.

Government Operations committee  To me, when we talk about the system, it is from the moment somebody works until that person get a paycheque in his or her bank account. There are many parts in this system. There is obviously the user, who has to put information in, and managers, who have to approve. There is the software that is in-between, and there is the pay centre, where compensation advisers have to work.

Government Operations committee  Thank you very much. Good afternoon. I appreciate the opportunity to appear before this committee to discuss the Government of Canada's new pay system, Phoenix, and our plan to address some of the issues that we're facing. I can certainly appreciate your interest in understanding the challenges that we're facing.