Government Operations committee  Absolutely, and as we look at better modelling of our workload in the network, we are taking into account a number of issues related to seasonality, such as tax season and summer student hiring. We had assumed that for collective bargaining we could create a dedicated unit of 65 compensation advisers to deal with residual work; that assumption needed to be revisited once we saw the complexity of what we had.

Government Operations committee  Yes, the auditor general pointed out that we have been able to process more files than we receive, in a sense. This is what is happening right now, thanks to the resources we have and despite the implementation of the collective agreements.

Government Operations committee  Thank you for your question. Right now, we are focusing on a number of waves of activities. We just tabled before the public accounts committee our action and management plan, through which we will implement initiatives to reduce the pressure on employees. As you said, Mr. Ayoub, tax season is nearly upon us.

Government Operations committee  Yes.

Public Accounts committee  Yes.

Public Accounts committee  I'll go back to the OAG recommendation that talks about considering all outstanding pay requests, establishing priorities, and meeting service standards. What PSPC has put in the MAP for 1.98 is to address that recommendation of the Auditor General. We do think that, with the redeployment of additional resources and with moving through collective agreements, we will be able to reduce the pain points for staff over the course of 2018.

Public Accounts committee  We have. We have worked with PricewaterhouseCoopers to lay the groundwork for our suite of actions, which we will continue to add to as issues are resolved or arise.

Public Accounts committee  Thank you for the question. All of our efforts are focused on stabilizing the system. The management action plan that we've prepared in response to this first audit of the Auditor General lays out a number of concrete things that we are doing. We are building capacity, as Madam Lemay mentioned, and you referenced.

Public Accounts committee  Yes, it has.

Public Accounts committee  Of the 20.

Public Accounts committee  By the end of the calendar year, I think we'll be very close to completion.

Public Accounts committee  A certain amount of programming needs to be done for retroactive payments, yes.

Public Accounts committee  Correct.

Public Accounts committee  Once those agreements have been fully implemented, we'll move that capacity on to the queue.

Public Accounts committee  At this point, we're working to implement 20.