National Defence committee  The relocation process is very complicated. We start in the process working with members to communicate what they're entitled to and what services will be paid for. We advance them funds. We then collect receipts as they work through the process. We do provide a list of local suppliers who can help them in the process—folks who can help them buy houses or find rental properties—but those are local Canadian businesses that do that.

National Defence committee  On October 3, we verbally contacted the Canadian Armed Forces, the Treasury Board and the RCMP.

National Defence committee  We contacted our day-to-day contact, whom we interact with on a regular basis.

National Defence committee  On the 3rd, we verbally communicated. On the 4th, we sent an email communication.

National Defence committee  We still have not finished our evaluation of the data that was copied, so we don't have the answer to that question at this time.

National Defence committee  While I was aware there were discussions going on with the bad actors, I was not involved in those discussions. Therefore, I don't know those details.

National Defence committee  We immediately started to work with outside firms that are experts in cybersecurity to close any loopholes that might have existed. We worked immediately on getting the bad actors out of our system, which we were successful in doing immediately on the night of the 28th and on the 29th.

National Defence committee  Absolutely. We bring in outside firms and our own security department not only to test our system, but to test our employees to ensure that they're following our policies.

National Defence committee  Yes.

National Defence committee  We have a requirement that ensures that we are keeping up with security standards, that we're doing all patches and that we report on that on a regular basis. That is part of our contract.

National Defence committee  Thank you very much, Mr. Chairman and members of the committee, for inviting me today. My name is Bob Olmsted, and I am president and chief operating officer of global relocation services for Sirva Relocation. In my role, I oversee all aspects of our relocation services in Canada and globally.