Transport committee  The Agency needs to be able to hear people and make decisions in both official languages.

Transport committee  Yes, but we will need to take that into account in appointing the five members.

Transport committee  When Mr. Hood was the Air Travel Complaints Commissioner, he held an annual press conference when he submitted his report. In passing, I was there with him because I had a special mandate. At that time, I worked with him as vice-chair. The report was simply published, and things went from there.

Transport committee  I'll deal with your second question first. The Air Travel Complaints Commissioner was created to handle complaints for which no remedy whatsoever exists in the legislation. It was to be done on an informal basis through facilitation or mediation, and all the work was to be done by CTA employees under the guidance of the commissioner and so on.

Transport committee  May I continue?

Transport committee  The modern-day Agency is an independent administrative tribunal with a mandate to interpret and apply transportation legislation as well as the federal government's related policies, act as an economic regulator (when necessary), and via various means such as education, consultations and essential regulation, ensure that market forces prevail in the pursuit of an efficient and accessible federally-regulated transportation network.

Transport committee  Thank you, Mr. Chairman. Mr. Chairman, committee members, my name is Gilles Dufault and I have been the Acting Chairman of the Canadian Transportation Agency since July 1st of this year. It is my pleasure to be with you here this afternoon to answer any questions that committee members might have with respect to Bill C-11.

Transport committee  I don't know if I have a copy of my text. I know we have given a copy to the translators to facilitate their work.