Official Languages committee  Yes.

Official Languages committee  Yes.

Official Languages committee  Mr. Chair, I think the anglophone and francophone staff were separated out in terms of assessing the survey results. If I could speak briefly, we did undertake some significant efforts in the Quebec region to improve this situation, and we did see a dramatic improvement between the two surveys.

Official Languages committee  Overall, the results, we felt, were pretty good, but we've seen dramatic improvements in results for anglophones in the Quebec region, when you separate out that portion of the response.

Official Languages committee  They were very similar, actually. I think the average for the department was 86% for anglophone employees in Quebec. The average for all departments was 74%, so that was high. I'm just looking for the overall CIC number here. Sorry, I'll have to find that.

Official Languages committee  Thank you. Mr. Linklater is our champion. Go ahead.

Official Languages committee  Okay.

Official Languages committee  Yes, completely.

Official Languages committee  Yes.

Official Languages committee  All I said was that we get a lot of calls at our call centre. It is a real challenge for us. We tell people that there are fewer calls on Thursday and Friday just by way of information. The fact remains that we receive a lot of calls from our clients every day.

Official Languages committee  Certainly as a team. Ms. Deschênes could perhaps give you some more information about that.

Official Languages committee  No.

Official Languages committee  In general, Chair, I provide suggestions to the clerk in terms of what I think need to be objectives every year, based in part on what the minister is asked to do. And that feeds into a process with the clerk. The clerk provides any additional feedback or input that he or she thinks is relevant, and then that's used for annual performance review purposes.

Official Languages committee  Yes, they do, in the broad sense that part of our obligation to the clerk is to advance the agenda of public service renewal, which includes a whole series of actions and work, including official languages.

Official Languages committee  Yes, it's referred to as at-risk pay, Chair, which is maybe a minor distinction, but it may be an important one. But the short answer is yes, but it's in the whole array of what I am asked to do as a deputy minister.