Official Languages committee  It's a flight which must be bilingual.

Official Languages committee  Unless I'm mistaken, the two complaints involved the same employee, which we found out afterwards.

Official Languages committee  Jazz discovered this in the course of its inquiry, and disciplinary measures were imposed, but I think that was a matter of discipline.

Official Languages committee  Yes, it is more than a language matter.

Official Languages committee  Yes, indeed, there have to be bilingual crew members.

Official Languages committee  No, in the case of Air Canada, it is not.

Official Languages committee  On the other hand, I must say that for the Olympic Games, we had bilingual volunteers. There were many of them at the airport. I don't want to speak on behalf of the Vancouver airport authorities, but I must say that they also had many volunteers. I personally did not ask for an interpreter when I went to buy myself some juice.

Official Languages committee  No.

Official Languages committee  That's very true.

Official Languages committee  When we receive a complaint from the Commissioner of Official Languages, the complainant remains anonymous. Sometimes we manage to obtain the complainant's authorization, which helps us pursue the investigation. However, we often have enough information, such as the date, flight number or destination, for which flight and so on, to determine who the complaint is targeting, that is which employee or which branch.

Official Languages committee  I am referring to the employee. Then, we submit our response to the commissioner in accordance with the inquiry that has been completed.

Official Languages committee  I would just like to answer that question about the hiring at VIA Rail.

Official Languages committee  Yes, most of the 41% are undoubtedly anglophones.

Official Languages committee  Not for plane reservations.

Official Languages committee  We have a call centre in Saint John, New Brunswick. The vast majority of the employees at that centre are bilingual.