Citizenship and Immigration committee  Perhaps I can start off, and my colleague Ms. Lattimore might be able to carry on with some of this. We get information in a variety of ways. One of them is the survey we do every two years. That shows an 85% satisfaction rate, which is reasonably good news but by no means grou

Citizenship and Immigration committee  Mr. Chair, there's a whole variety of different initiatives that have already been undertaken, and a large number of them are continuing. We realize that client service has to be multi-faceted and that our strategy to attack client service has to be multi-faceted, not only in the

Citizenship and Immigration committee  Thank you, Mr. Chair, for this opportunity to address this committee. I can say right from the start that the subject of this study is something that Immigration, Refugees and Citizenship Canada takes very seriously. Indeed, it is one where the minister is determined to make co

Citizenship and Immigration committee  I think the minister has said that those coming in through the new system, the caring for children class and those with high medical needs, are being processed very rapidly. Over the course of 2017, we will see significant reduction in the backlog of cases in this category, but t

Citizenship and Immigration committee  The commitment is that all indeterminate employees will be offered a position in Edmonton. Those who were on term assignments at the time of the move likewise will be offered positions in Edmonton. For those who are casual, we will have to look at the situation at the time to det

Citizenship and Immigration committee  I think it's fair to say we could probably do it by the beginning of the week and have information to you on what the timing is.

Citizenship and Immigration committee  I'm just not in a position to say how complex or not it is.

Citizenship and Immigration committee  Mr. Chair, as we've seen over the last few years, given levels space of approximately 20,000, numbers are coming down quite significantly. Yes, if we had higher levels, then yes, we would be able to clear it faster, for sure. I haven't done the modelling to know exactly what th

Citizenship and Immigration committee  Just to be clear, is that with existing levels of approximately 300,000?

Citizenship and Immigration committee  Again, there has been a significant increase in the numbers within the levels plan to allow us to reduce the inventory of that category.

Citizenship and Immigration committee  We can try to put something together. Yes, Mr. Chair.

Citizenship and Immigration committee  We would have to look at that. Doing some of that financial modelling is very complex, but yes, we will try to get back to you on that.

Citizenship and Immigration committee  I think there was just one more point I wanted to make with regard to earnings. Parents and grandparents earned on average $14,036 after one year in Canada, and $19,982—just under $20,000—after eight years in Canada. The equivalent measure for all immigrants is $22,686 after one

Citizenship and Immigration committee  Mr. Chair, perhaps I could give you just a few factoids that might be helpful. For instance, we did a survey that indicated 85% of parents and grandparents provide child care often or sometimes in a family. On average, the economic outcomes of parents and grandparents are below

Citizenship and Immigration committee  Mr. Chair, I'm not in a position to say exactly when we can get it to you, given the complexity of some of these questions. Nevertheless, we can certainly make every effort to do it as rapidly as we can.