Government Operations committee  What you are saying is true. The Internet has been around for some time, but for all technologies, there are early adopters and users. At some point, a normal distribution is reached and a large number of people change their behaviour. That said, there are always some people who strongly resist change.

Government Operations committee  We have no opinion on the measures taken, but Canadians addressed these matters in the discussion groups. Everyone will know, for example, that Canada Post's financial picture is not rosy. Yet it was by addressing this that we could explore the options. When we met with the discussion groups and even with the stakeholders, they said they wanted more.

Government Operations committee  Thank you for the question. We had prepared for that one. It was in our mandate to—

Government Operations committee  We were asked to look at past reviews and to look at what had happened. Definitely the five-point plan is a constructive approach to a situation. When we say “in 2016”, it's not sufficient. It's interesting, but we have to adapt to where we are today. Maybe I'll let my colleague Krys give you some more details.

Government Operations committee  The pension—

Government Operations committee  Krys will answer that one if you wish.

Government Operations committee  That is what the municipalities have told us. We met with associations that felt that they were not consulted sufficiently about the location of mailboxes. They wished Canada Post would consult them regarding the best locations. Some mailboxes would benefit from being more secure, be it in terms of road traffic or the prevention of mail theft.

Government Operations committee  Mr. Robillard, are you referring to security related to alternating delivery days or strictly to security related to mailboxes?

Government Operations committee  Our surveys have revealed that Canadians are extremely satisfied when it comes to that. There were no doubts expressed about Canada Post's ability to ensure the best possible service. As I said already, the reliability of delivery and the signature service contribute to the quality of Canada Post's service.

Government Operations committee  People have indicated pretty clearly that they wished there had been more consultation, information and communication. They are not questioning the methods we have employed or the approaches we have adopted, but rather our ways of doing things. You will see in the options we are putting forward that we really stress the importance of a collaboration between the stakeholders.

Government Operations committee  Experts have told us that, nowadays, that is an operation that involves a major risk a public institution cannot take.

Government Operations committee  Thank you for your question. It is true that we have not had an in-depth look at the security issue. In the discussion groups we organized before the surveys, we were essentially told two things—first that, very often, print ads would end up on the ground around mailboxes and, second, that people were concerned about mail security.

Government Operations committee  I will answer and then yield the floor to my colleagues. I want you to know, Ms. Trudel, that I understand your disappointment. I often joke that we would have liked to figure out the Caramilk secret. There are no easy solutions. We are presenting options. You will carry out consultations and choose the most meaningful ones.

Government Operations committee  As for the question on the year 2011 and the lockout, we actually considered only the last five years. On average, Canada Post has not been profitable over that period. In 2014 and 2015, the slight profit made in terms of revenue had to do with the increase in the price of stamps, which went from 63¢ to 85¢.

Government Operations committee  Thank you.