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May 29th, 2019Committee meeting

Mark Ryland

May 29th, 2019Committee meeting

Mark Ryland

Information & Ethics committee  We think there will be a lot of good learnings from that experience. We can do better in the future, whether it's in Europe or in other places, but again, the principles make sense.

May 29th, 2019Committee meeting

Mark Ryland

Information & Ethics committee  I will do that.

May 29th, 2019Committee meeting

Mark Ryland

Information & Ethics committee  Certainly our policy is to respect the dignity of our workforce and to treat everyone in a proper fashion. I don't know the specifics of that allegation, but I'd be happy to get back to you with more information.

May 29th, 2019Committee meeting

Mark Ryland

Information & Ethics committee  I'm not aware of that, and I'm almost certain that there would be human review of any decisions. There's no way we would make a decision like that without at least some kind of human review of machine-learning types of algorithms.

May 29th, 2019Committee meeting

Mark Ryland

Information & Ethics committee  I would be happy to follow up with that.

May 29th, 2019Committee meeting

Mark Ryland

Information & Ethics committee  We're going to comply with all of the laws of the countries where we operate, if that is—

May 29th, 2019Committee meeting

Mark Ryland

Information & Ethics committee  We certainly have a view that parents should be in charge of children's online experience, and we give parents the full control in our systems for that experience.

May 29th, 2019Committee meeting

Mark Ryland

Information & Ethics committee  First of all, let me say that I work in Amazon web services on our security and privacy of our cloud platform. I'm not a deep expert broadly across all of our privacy policies. However, I will say that certain elements of consumer data are used in the core parts of business. For example, if we sell a product to a customer, we need to track some of that data for tax purposes and for other legal purposes, so it's impossible to say that a consumer has complete control over certain things.

May 29th, 2019Committee meeting

Mark Ryland

Information & Ethics committee  Yes, absolutely. First of all, we do not sell our customer data. Full stop. Second, we have a privacy page that shows you all the data we have accumulated about you—your order history, digital orders, book orders, etc. We have a whole privacy page for our Alexa Voice Service.

May 29th, 2019Committee meeting

Mark Ryland

Information & Ethics committee  We will always comply with the laws that apply to us wherever we do business. Absolutely.

May 29th, 2019Committee meeting

Mark Ryland

Information & Ethics committee  We believe that the user experience should be very smooth and clear, and that people's expectations should be very reasonably met. For example, with the Echo device, you use a mobile application to set up your device, and it makes it very clear what the privacy rules are.

May 29th, 2019Committee meeting

Mark Ryland

Information & Ethics committee  It's not an explicit opt-in consent, but it makes it clear about the recordings and it gives you full control over the recordings. It gives a full list of recordings and the ability to delete any particular one, or all of them. It's a very explicit and clear user interface for that.

May 29th, 2019Committee meeting

Mark Ryland

Information & Ethics committee  Possibly. There may be legal rulings that we.... That's part of the issue. A lot of specifics are unclear until there are more regulatory or judicial findings about what the exact meaning of some of the general principles is.

May 29th, 2019Committee meeting

Mark Ryland