Government Operations committee  Right now we have managed to put in place activities that pretty well maintain the status of employment for full-time employees. I'm not aware at this point in time that we're going to have very significant changes on the technological side that will have big impacts on our workforce, especially in the tax centres.

Government Operations committee  I'm sorry. I don't know the number offhand. I think it's around 50%, but I wouldn't want to swear on the Bible that I have that number.

Government Operations committee  But it does allow us to move into different workloads, to do activities such as what we call post-matching, where we take the information we've received and match it up with other slips that we might receive from other information sources. Over the years CRA has become a provider of services to other levels of government, more specifically the provinces and the territories.

Government Operations committee  When talking about a 95% retention rate, it might be easier for me to tell you about our loss rate. What we include in our loss rate are people who retire, who have become eligible for retirement and have chosen to retire. We also include in the 5% the employees who have chosen to leave the agency for whatever reason.

Government Operations committee  That happens to be for 2006-07. If you look at the deck--

Government Operations committee  That's an annual rate, and it has varied from 2001-02 to 1996-97, from a high of 96.9% to a low of 94.9%.

Government Operations committee  We do have variations by regions, absolutely. We have a chart of—

Government Operations committee  Well, I'm not a statistician, so I'll hesitate to use the word “significant”. I'll give you the low for the 2006-07 fiscal year. The low was in the national capital region, our headquarters, at 93.1%, and the high that year was in the Atlantic region, at 96.2%.

Government Operations committee  As I think you're aware, we have tax centres across the country. Some of our tax centres are located in areas that might meet the criterion of being economically challenged. We do have excess capacity in our existing tax centres, so what we are trying to do in order to maintain the workforce we have in our tax centres, is to move existing work or new work to those existing tax centres.

Government Operations committee  Good morning and thank you, Madam Chair. My colleague Mr. Claude Bourget is accompanying me today. Claude is director general, human resources transformation and corporate management, and he works with me. My name is Lysanne Gauvin. I'm the assistant commissioner for the human resources branch of the Canada Revenue Agency.

Finance committee  That's correct.

Finance committee  We use a progressive measure of discipline. The first discipline is a verbal--

Finance committee  The verbal warnings, the verbal discipline, we do not capture, but if the discipline is over and above that, if it's written, or for those types of things, we do have the information in terms of the total number of times the discipline is issued.

Finance committee  I'm sorry. I thought the question was how many disciplinary actions we had taken with respect to inappropriate behaviour towards taxpayers. Most of the disciplinary actions we take are with respect to employees who are not respecting our own internal guidelines for things like electronic mail, and things like that.

Finance committee  No problem.