Official Languages committee  It should be 100%. That is our objective. The last time we audited the active offer performance, we got a mark of 85%. That is not enough. Saying “hello, bonjour” is not too much to ask. Anyone should be able to do it, and that is the result we are trying to achieve by making every effort that we can possibly make.

Official Languages committee  Let me add that, if the person takes the test, fails and has to go for training, administrative measures of some kind must be taken to ensure that the bilingual employees who report to that person are supervised in the language of their choice. So the manager must take extra measures like that, once it is known that the person does not meet the requirements of the job.

Official Languages committee  Could I ask Mr. Nixon to answer the question, because he might have more experience on the ground than I have. When our front-line workers begin to be trained for service, we tell them to do their best, to be as courteous as possible, as polite and as helpful as possible, to show people where they should call or to direct them to another office.

Official Languages committee  Absolutely. Is there anything else to add?

Official Languages committee  We try to impress on our front-line employees that they must take all the measures they can and make every effort they can, as they have learned in their training, to offer the best possible service to the clients. Most of them are very proud to do so.

Official Languages committee  Normally, with written documents, we provide them in both languages. I will ask Mr. Nixon to answer your question about a specific form rather than a publication that we keep on the shelf.

Official Languages committee  I'm thinking about a passport application form, for example.

Official Languages committee  I will ask Mrs. Rallis to answer your question but first, I should say that an entire system has been set up to make sure that people have the required language skills to hold bilingual positions.

Official Languages committee  Yes, as well as the names of those who do not meet them.

Official Languages committee  I would not say that the administration was unilingual or bilingual. There were designated bilingual positions in New Brunswick, under the Official Languages Act.

Official Languages committee  That is true.

Official Languages committee  I would not say that. According to what I...

Official Languages committee  Mr. Johnson is senior director for processing services. As far as I know, this is an EX-3 position. Mr. Johnson has taken second language training. I don't know whether he currently meets the requirements for a bilingual position.

Official Languages committee  It is true that he is not in a bilingual position at this time, I think. We will provide you with the information on all bilingual or unilingual positions in the Atlantic region.

Official Languages committee  As an administrative region, the Atlantic is not designated bilingual, but the positions in New Brunswick that must offer assistance because of the demand and the supervisory responsibilities are designated as bilingual.