Veterans Affairs committee  They are very close, to be honest. Are there still issues? There were, but let's be honest, even when we ran it, we had people in the hospital who were not happy with certain things, and for those of us who deal with long-term care facilities, food is often a big issue in every facility.

Veterans Affairs committee  I can't comment on the expectation. I have to be careful what I comment on, because there is a court case on it. I want to be as open as I can.

Veterans Affairs committee  They bill us for the services, and we actually have the reports of the times that people are being used on the floor, to collate that with what we are being charged.

Veterans Affairs committee  Yes, I am.

Veterans Affairs committee  That is because there are a lot of different components to the $1.1 billion, so we'll have to give you that. OSI has a percentage, and then DA and mental health, so we'd have to figure that out, but we'll get that done.

Veterans Affairs committee  The answer is yes. Canada is a big country. We deal a lot with health care in Veterans Affairs, but we're not a primary provider of health care. We subsidize health care. We support provinces on health care. We do work with all provinces. We probably don't work that much with municipalities, but we work with various groups in the communities that help with veterans' homelessness or....

Veterans Affairs committee  Of course.

Veterans Affairs committee  That is actually what we are doing. That's part of the process we're looking at to eliminate the steps. As an example, we work very closely with the military. We are no longer requesting all the medical files. They've given access to certain systems and there are certain files we know we don't need so we're not asking for them.

Veterans Affairs committee  Absolutely. I'm not saying I shouldn't.

Veterans Affairs committee  Thank you. That's actually an excellent example. Some of these standards are difficult to reach. If I take the phones—and I thank you for bringing it up because I wasn't thinking of that one—when we brought in the seven new programs in April, the government could not give me enough money, and I can't put enough people....

Veterans Affairs committee  We're working towards April 1 on PFL, and PFL will be a whole different system of application.

Veterans Affairs committee  I'm hoping.... I don't know. PFL will not clear the backlog. What PFL will do going forward is that it will be a lot faster to receive your disability payment. It's a different system and the controls are all in the system. The backlog will be in existence, and I'll have to get rid of that backlog as we're working on the new one.

Veterans Affairs committee  Yes, we do. It's not as advanced as it could be. Under PFL it will be much better, but we do. What's frustrating for the veteran is that it may stay in the same place for two months. I get complaints about that. I'm being very honest, I get complaints on it.

Veterans Affairs committee  I'm going to try to explain the process very quickly. There is a unit that prepares the file. The file comes in and there's a unit that.... If you go on your system My VAC Account, on which we have over 80,000 people, the system will say it's in file prep. It may be in file prep for many weeks because your documentation is not complete.

Veterans Affairs committee  Yes.