Official Languages committee  Absolutely. These people are met with or contacted individually. Their supervisor contacts them and reminds them of their linguistic obligations, very definitely.

Official Languages committee  Thank you, Louise-Hélène. We respectfully welcome the Commissioner's announcement regarding the auditing of our policies and procedures, including recruitment, training and the assignment of our front-line employees in accordance with their language skills. Almost on a daily basis, we study the Commissioner's analyses of complaints, we discuss the measures needed to remedy the situation and we organize meetings with our management to stay up-to-date on various problems.

Official Languages committee  Thank you, Mr. Chair. Honourable members of Parliament, good morning and thank you for the opportunity to appear today. My name is Louise McEvoy and I am the General Manager of Languages and Diversity at Air Canada. I am joined today by my colleagues Joseph Galimberti, Director of Government Relations, and Louise-Hélène Sénécal, Assistant General Counsel.