Human Resources committee  Mr. Parker referred to the protocols that we have, and I referred earlier to our standard, our approach, to the Privacy Commissioner's office. As soon as we were aware of the likelihood of this information having gone and being not likely to be recovered, we knew, without any qu

Human Resources committee  Maybe I could start by asserting, as we may a number of times during this hearing, that culture is at the very individual level, so for all of this to work in a very large organization, all managers, all employees, have to be aware of the policies and directives, and they have to

Human Resources committee  We do that through training, and we have, as I mentioned, committed to upgrade our focus on training in this particular area. However, between training events the employees have to build it into their DNA.

Human Resources committee  In these cases, it clearly was not sufficiently in the DNA of the employees. That is what a business culture is, and our obligation is to facilitate the protection of information through the software and the hardware and the policies and to put in place the training. I'm going t

Human Resources committee  Perhaps, Chair, I could respond to the honourable member's third question, and then Ron and Al can give the details on the other two. I believe that staff are now very well aware. I think in an organization as large as ours one could expect—and I think it's the reality—that som

Human Resources committee  Thank you, Chair. I'll go as far as I can, given that the advice I give the government is necessarily between my minister and me. I can't speak for other departments, but I can point to the fact that the Treasury Board itself has directives and policies in place that do apply t

Human Resources committee  Yes, we confirm that.

Human Resources committee  I believe—subject to your confirmation, Ron—it's 19, which is down a small, but to us important, two from the previous year.

Human Resources committee  We regard that as something to be brought to zero and maintained at zero if at all possible.

Human Resources committee  We do have effectively a threshold that takes into account the nature and the seriousness of a breach, as well as the ability to contain a breach of any kind very quickly. There are, from time to time, incidents of that nature, and if we become aware of an incident, we move very

Human Resources committee  Thank you, Chair. Members of the committee, I'm Ian Shugart, the deputy minister of HRSDC. With me are the associate deputy minister, Ron Parker, the ADM of the learning branch; Al Sutherland, the head of our legal services, here to discuss issues of the statutes that govern our

Government Operations committee  The current year operating freeze is 4.1% We've been living under the operating freeze.

Government Operations committee  We'll review what I've said and present that in a summary form, just so there's no confusion about what numbers I've been referring to.

Government Operations committee  We can do our part, because that is our obligation as public service managers, to use our reference levels for the benefit of Canadians and no more. We will work within that reference level, and we will do it to the very best of our ability to provide services in a timely fashion

Government Operations committee  We have, Chair, been on a strategy to provide Canadians with access to Service Canada through what we call Click-Call-Visit, and increasing numbers of Canadians are taking advantage of the Internet for online application management of their claims, particularly employment insuran