Industry committee  Sure.

Industry committee  Sure. We're actually in the midst of renewing the business arrangements, and in that set of documents are the understandings, the service level expectations across all of the services that we offer, as well as potentially annexes for the different customers, which deal with their special requirements.

Industry committee  I do not believe so. I think the relationship we've established is extremely solid and we have established an integrated team. The integrated team we had for the census at the working level was extremely productive. We have a situation in which the leadership has signalled clearly the desire to make this relationship work.

Industry committee  I benchmark our relationship in terms of how we are perceived in providing service to the clients. I'm happy to report that the customer satisfaction survey, which we conduct on an annual basis in December, and the monthly pulse surveys reflect an improvement in customer service.

Industry committee  Thank you, Mr. Chair.

Industry committee  Good morning. Thank you for this opportunity to discuss our role and the strong relationship we have established with our customers, such as Statistics Canada. As the chair mentioned, I am accompanied today by Raj Thuppal and Graham Barr. I would just like to start with a few words about the mandate of Shared Services Canada.

Government Operations committee  I would only add that it's important to get all the feedback you can, and this is the opportunity we're having with the reset of Shared Services' transformation plan. We've taken the time to consult broadly, talk to client departments, talk to Canadians, and talk to our employees and to the bargaining agents.

Government Operations committee  It is split between capital and operational.

Government Operations committee  Alain, do you have the breakout of that, please?

Government Operations committee  The funding was basically divided into two pockets. The first pocket was about $383 million and that was for the renewal of the mission critical legacy existing infrastructure. That's replacing equipment in place, whether it's networks, servers, storage, or whatever is deemed to be mission critical.

Government Operations committee  Mr. Duplantie will take that question.

Government Operations committee  Those decisions are the purview of the Prime Minister, in terms of the machinery of government. To a large extent, the decisions revolve around the different jurisdictions of the executive level of government versus Parliament versus the judiciary, so they respect the division of accountability throughout the Westminster system.

Government Operations committee  The government has decided to go with an enterprise approach for the reasons I noted in my opening statement. Those are the foundational factors that I believe led to the conclusions of who should be covered and the nature of the services, mandatory or not. If there are special requirements that one of our customers has, we will work closely with that customer to develop a service level agreement related to that, with the appropriate charges to make sure we can deliver those services.

Government Operations committee  We met with Mr. Smith quite a few times between December 2015 and April of this year, and we discussed the issues that he raised. We did work through the operational and other issues to that point. There were no technical or operational issues that were left on the table. Yes, there was a lot of work still to do, but the point of principle that Mr.

Government Operations committee  StatsCan is not red.