Citizenship and Immigration committee  That depends on country conditions. I'll start there. If we take the example of India, a lot of the services that were closed in India in 2020 have reopened now. Our visa application centres have reopened now. We have Canada-based staff back in all our offices in India.

Citizenship and Immigration committee  Thanks. On the lower targets, I'm looking at the multi-year levels plan now. Because we have a higher number for 2021, we wanted to make sure that there was a range. Also we're dealing with many unknowns for 2021, one of which is when the border will reopen. That's been a particular impediment to our ability to meet levels in 2020.

Citizenship and Immigration committee  I think we're struggling with very similar terms, and I worry a bit about that in the advice that's coming back. Regarding the Dublin visa application centre, I'll get back to the committee.

Citizenship and Immigration committee  Thank you for your question, Ms. Martinez Ferrada. Perhaps our most innovative measures relate to citizenship, with the virtual ceremony. Sorry, but I'll continue in English, Ms. Martinez Ferrada. The online citizenship test, I cannot begin to say how happy I am that we have launched this.

Citizenship and Immigration committee  That's a good question. I'll need Mr. Mills' help.

Citizenship and Immigration committee  This has been Mr. Mills' innovation and good work, and I'm going to let him answer that question.

Citizenship and Immigration committee  Thanks for that. I should note that in the national interest exemption letters that have been issued, the vast majority have been for technical assistance, I think in the way which the member has described. The other thing is that we are always looking for ways to improve our business, particularly when it comes to Canadian businesses that rely on others to come in and repair the equipment; they're there, and it's part of the essential service.

Citizenship and Immigration committee  On labour market impact assessments, I'll leave that as a question you can follow up on with my colleagues at ESDC. On the other hand, I think I'll come back with something the minister said. With levels of 401,000 for 2020, it's going to push us in the department to be more innovative and to look at other means and other ways—particularly if the border remains closed—for those who are already here in Canada.

Citizenship and Immigration committee  That's a really important question for our business. I'll take it apart in two different ways. One is that we have had a lot of innovation in the past eight months, where we've had to look at different ways of doing our business. Where things have worked well, these are things that we want to keep.

Citizenship and Immigration committee  We are working hard to make sure we process as many applications as we can, to not have that backlog continue and to move these files forward as fast as we can. We're in a situation now where we have, in person, about 30% of our workforce back in our large processing operations.

Citizenship and Immigration committee  For 2020, Madam Chair, we will not reach our targets. We've really been hampered by a border that's been closed since March 18—

Citizenship and Immigration committee  Thanks, Madam Chair. Program integrity is a really important part of our business, as the member has indicated. We try to treat all applications fairly as they come through, but program integrity and fraud is a real part of our business. We're looking for things that are robust, incomplete or inconsistent and that really helps us analyze files, I think in a good way.

Citizenship and Immigration committee  Madam Chair, it may depend on what's in the file. I don't have a clear answer; let me start there. It may depend on what's in the file. It may depend on particular circumstances associated with the file. I wouldn't have a better answer on a specific case. I'm sorry about that.

Citizenship and Immigration committee  Mr. Mills.

Citizenship and Immigration committee  We are always happy to look at things that will improve client service in this regard. It's a complicated area, as you know, Madam Chair, between us, our sister department at ESDC and how we move quickly through this. Any suggestions are always welcome to us as we continue to look at issues with respect to temporary foreign workers.