Human Resources committee  Mr. Chair, in answer to that question, CMHC has gone through tremendous changes over the last five years. Prior to the national housing strategy, CMHC was focused on its commercial mandate. We were delivering mortgage insurance products and working primarily with the financial institutions sector.

Human Resources committee  Yes.

Human Resources committee  I can give a large number of examples. We have simplified the application process. We've made the portal more accessible. We've identified specialized client groups that can support the proponents who are applying. We have learned to get the funding out the door more quickly. I have to say it's actually easier to get funding out the door, because the due diligence is much less complicated for a grants program than for a loan program.

Human Resources committee  Mr. Chair, I am familiar with that statement.

Human Resources committee  Mr. Chair, I don't have the ability to forecast things like that, but I can assure you that at CMHC we take risk management very seriously. We run a commercial mortgage loan insurance business. We conduct stress testing to ensure that we have enough capital to ensure that we're protected against loss.

Human Resources committee  Our 2030 goal is like our North Star. It's what guides the work of all our employees. It is aligned to the sustainable development goals of the United Nations, and we aspire to achieve that through effective delivery of the national housing strategy and through the effective delivery of our commercial programs.

Human Resources committee  I view that as an aspirational statement. It's like our moonshot. It's like our North Star that guides our activity. It's likely that we're not going to achieve it, but we feel that there's a lot of value in trying for it. If you don't aim high and try for it, you're not going to get there.

Human Resources committee  Mr. Chair, I take comments like this very seriously. I'm responsible for the culture and processes at CMHC, so I welcome feedback like this. When I meet MPs at gatherings like this, I always encourage them, if there are pain points they're experiencing with projects of mine, to please let me know, because it's really important for me to look into it so I can learn from the process.

Human Resources committee  We're very happy to provide that.

Human Resources committee  Yes, I think the question was to provide the levels of client satisfaction. We can certainly provide that.

Human Resources committee  There was always collaboration between the two departments. This is a formal committee that was set up to address the specific recommendations made by the Auditor General.

Human Resources committee  With respect to the reduction in chronic homelessness, that is much more difficult to measure because of the complexity of the issue. As I mentioned, it's not a matter of counting units, the level of rent, or the number of people living in those units, so it requires more work and collaboration with various actors within the housing system to ensure success.

Human Resources committee  Absolutely.

Human Resources committee  Yes. The housing-construction life cycle is quite long from the design of the housing unit to the actual construction process to when the units can actually be occupied.

Human Resources committee  It depends on the city. For example, in the city of Toronto, it can take up to six years from the conception of a project to the actual move-in date.