Industry committee  Let me take a step back. If I use the term “nuisance calling”, first of all I'm referring to certain kinds of calls. These are grave issues. There is no doubt about that. I generally refer to these as “unwanted communications”. We have other challenges about getting broadband to everyone and wireless to everyone.

Industry committee  This involves all the major providers and many smaller businesses. Mr. Garneau, would you like to answer the question?

Industry committee  No, to be clear, we don't have that information. You would have to ask law enforcement agencies or perhaps the justice department. That isn't our role. We're not doing that. Where we suspect, for example, criminal fraud, we share that information and provide it to law enforcement agencies so that they can pursue it.

Industry committee  That's a fair question. I'm going to ask my colleagues to add. I'll give you two things. I'm a good bureaucrat, and I'd never say no to more money, and I'm sure Steven and Alain would like to have—

Industry committee  —more colleagues, so if you'd like to send some more money to the CRTC, we will use it properly. I can assure you of that. But simply adding more people doesn't solve the problem. First we can focus on education and compliance. We try to get people to abide by the rules. We educate them.

Industry committee  Could I ask for indulgence, perhaps, since we have a bit more time, Chairman, just to give one or two examples?

Industry committee  Mr. Harroun, what do you want—more money? Yes, forget that one.

Industry committee  That's the cost of running that particular program.

Industry committee  Thank you for the question. I'm not correcting you, but I get corrected by my staff all the time to make sure I don't refer to people as criminals. There are people engaging in activities—

Industry committee  —with malicious intent, but they're not criminals unless they're convicted of doing these things. I guess there's really a difference. They're not using the list. The point is, when you get calls, whether from those using spoofed numbers or others who are ultimately engaging in fraud, they don't care about a list.

Industry committee  That's a wonderful question. Thank you. We do several things, and again I'll invite my colleagues to add. I guess the first thing we do is obviously try to limit—

Industry committee  I'll try to answer the two questions if I can. First of all, our focus is obviously attacking the problem at its root using a variety of solutions with the carriers to try to limit the calls. That, as I've described, is the first course of action. The second course of action—and you're right—is especially important for more vulnerable populations, new Canadians who may be less familiar with the system and authorities, elderly people and so on.

Industry committee  We should probably start by dividing up some things, and my colleagues will assist me. Do not call really relates to telemarketing, and we have a set of rules around it. Then we have CASL, the anti-spam legislation, and that goes to other types of communications. So we have to watch the terminology.

Industry committee  Steven, do you want to speak to that?

Industry committee  I think it may be outside of our area of expertise to determine how best to do it. The way we are pursuing it is through bilateral and potentially multilateral agreements between similar agencies. The regulatory authorities in those other countries—and I recognize that our answers are going quite long.