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Health  Mr. Speaker, I want to acknowledge that after two years of staying home and making sure that they are doing everything they can to protect themselves and their loved ones, Canadians now want to travel. We understand that there is a huge demand. There are unprecedented volumes, i

May 19th, 2022House debate

Karina GouldLiberal

Government Programs  Mr. Speaker, as we know, we were in a pandemic for two years. We are now in a period of transition. Canadians followed the rules. They did everything they could to keep themselves and their friends safe. We thank Canadians. The Government of Canada will be there to help them. We

May 19th, 2022House debate

Karina GouldLiberal

Passport Canada  Mr. Speaker, again, as I have mentioned several times in the House, and as I will repeat for the benefit of that member and all members, we are experiencing an unprecedented volume, the likes of which we have not seen since 2006, when the United States required a passport for Can

May 17th, 2022House debate

Karina GouldLiberal

Passport Canada  Mr. Speaker, I have said this several times, but I will say it again. We know that demand is extremely high right now. As I have already explained to the House several times, we have taken many measures to try to meet that unprecedented growth in demand for Canadians. Our measure

May 17th, 2022House debate

Karina GouldLiberal

Service Canada  Mr. Speaker, as we have said several times in the House, we certainly understand the feelings of Canadians right now who, for the past two years, have done their part and followed public health advice and now are looking to travel again. Of course, over the past two years there h

May 17th, 2022House debate

Karina GouldLiberal

Passport Canada  Mr. Speaker, as I just said to the previous member through you, we are experiencing an unprecedented demand. We recognize that Canadians want to travel. That is why, back in December, we started hiring 500 additional employees to meet this rise in demand. It is why Service Canada

May 17th, 2022House debate

Karina GouldLiberal

Passport Canada  Mr. Speaker, in fact, as of this week, all wickets in Service Canada offices across the country are open. They are also opening to ensure that clients can wait inside. There are both by-appointment and walk-in services. As I have said, we are experiencing a huge surge in demand

May 10th, 2022House debate

Karina GouldLiberal

Passport Canada  Mr. Speaker, as I said, over the past two years a number of passports have expired, and Canadians now want to travel again. That being said, two years ago Passport Canada processed 300,000 applications. Last year, it was 1.2 million. In April alone, we had 300,000 passports proce

May 10th, 2022House debate

Karina GouldLiberal

Passport Canada  Mr. Speaker, as I have stated numerous times in the House, there is an unprecedented demand when it comes to passports, and the reason why Service Canada passport offices are only able to serve people with urgent travel is because of this unprecedented demand. That being said, th

May 10th, 2022House debate

Karina GouldLiberal

Passport Canada  Mr. Speaker, as I have said, there is an unprecedented demand right now when it comes to passports. However, if all required documents have been submitted and Service Canada is outside service standards, the client will not be charged for expedited or transfer fees. This is not s

May 10th, 2022House debate

Karina GouldLiberal

The Economy  Mr. Speaker, I thank my hon. colleague for raising this important issue. We understand that the cost of living has gone up, particularly because of COVID and because of the illegal war in Ukraine. That is why we have the Canada child benefit in place, which, in fact, we had befor

May 10th, 2022House debate

Karina GouldLiberal

Passport Canada  Mr. Speaker, I just want to say to the people working at Service Canada who have been working overtime and weekends and doing everything they can to service Canadians, “Thank you.” They are under extreme stress because of the overwhelming volume of passports that they are working

May 9th, 2022House debate

Karina GouldLiberal

Passport Canada  Mr. Speaker, I thank my hon. colleague for the question. I understand Canadians' frustration. It is truly frustrating. We are seeing an unbelievable increase in the number of passport applications. However, this week, every passport office will be open. Employees are returning

May 9th, 2022House debate

Karina GouldLiberal

Passport Canada  Mr. Speaker, as I have mentioned many times in the House, we are experiencing an unprecedented increase in the demand for passports. After two years, Canadians understandably would like to travel again, but that means that when everyone is applying at the same time, it is a lot f

May 9th, 2022House debate

Karina GouldLiberal

Passport Canada  Mr. Speaker, I certainly understand that this is very frustrating for Canadians, but when we have people who are all asking to renew a passport at the same time, it is unprecedented. We did ensure that we had hired 500 additional passport officers ahead of time. We changed it so

May 9th, 2022House debate

Karina GouldLiberal