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Families, Children and Social Development  Mr. Speaker, I just wanted to congratulate the hon. leader of the NDP for bringing his little person in here. It is wonderful to see children here as well. I am so thrilled to hear the members opposite be so excited about child care, because there are 13 agreements right across

June 22nd, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, the situation in Montreal is unacceptable. That is why we are changing things up as of today. We will ensure that people who are travelling in the next 24 hours receive their passports on time. For people who are travelling in more than 48 hours, we have another stra

June 22nd, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, we are currently triaging people in line because of the unprecedented volume to ensure that people do not miss their flights. We have ensured that, when people get to the passport office, they are receiving their passports. The member opposite can certainly work with

June 21st, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, I understand Canadians' frustration. We are doing our best to fix this situation. I have to correct my hon. colleague. All the employees who work on passports at Service Canada are in the office, and have been for months. When he talks about public servants working

June 21st, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, as my colleague points out, this is not a situation unique to Canada. In fact, people in the United States, the U.K., France, Australia and Sweden are waiting for 10, 11 and up to 27 weeks. This is precisely something that is happening right around the world. It does

June 21st, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, once again, I will tell my colleague that the instruction given to all Service Canada employees is that if passports are issued outside the standard service times, there is no additional charge. We will say it again. It is clear and the directive has been given acros

June 21st, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, the situation in Montreal is completely unacceptable. I have heard about this situation and it is clearly not what should be happening. I assure my colleagues that anyone in Montreal who is travelling in the next 48 hours is getting their passport. Applicants are be

June 21st, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, as I have mentioned several times in the House, we are experiencing an unprecedented volume in terms of passport applications. We have, in fact, been planning for this surge and that is why 600 employees were hired since January. Another 600 are in the process of bei

June 21st, 2022House debate

Karina GouldLiberal

Service Canada  Mr. Speaker, first of all, I take issue with the member's question, because let us be clear that when people are working from home they are still working. The first point is that the numbers she is quoting are for the entire 29,000-person Service Canada workforce. When it comes

June 16th, 2022House debate

Karina GouldLiberal

Service Canada  Mr. Speaker, I feel the Conservatives need to understand that throughout the pandemic people in the private sector and the public sector worked from home, and they were working. The vast majority of Canadians who were working from home were working very hard, and Conservatives ow

June 16th, 2022House debate

Karina GouldLiberal

Service Canada  Mr. Speaker, I understand Canadians' frustration, but the Conservatives misunderstand. They are not talking about the same people. Service Canada has nearly 30,000 employees nationwide and provides various services. The people meeting the needs with respect to passports, includin

June 16th, 2022House debate

Karina GouldLiberal

The Economy  Mr. Speaker, this government is putting Canadians first, and we are always putting Canadians first. In fact, in that member's province of Manitoba, we signed an early learning and child care agreement whereby families, on average, are going to save $2,600 a year. That is real mon

June 16th, 2022House debate

Karina GouldLiberal

Government Policies  Mr. Speaker, we understand that there is an unprecedented demand to travel after these two years of the pandemic. We are retooling and redoing processes so that we can absolutely serve Canadians as necessary. However, what we are not doing on this side of the House is pretending

June 16th, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, we appreciate the Bloc Québécois's interest in Canadian passports. I understand that Canadians across the country are frustrated about the wait times for getting their passports. We understand that Canadians want to travel again, after following guidelines and stayi

June 16th, 2022House debate

Karina GouldLiberal

Government Priorities  Mr. Speaker, of course Canadians want to get back to normal after two years of a pandemic. We understand that. However, we have to kick-start all parts of the Government of Canada. We are adding more staff and extending working hours to ensure that we are meeting this increased

June 16th, 2022House debate

Karina GouldLiberal