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Passport Canada  Mr. Speaker, let me just clarify it for the member. When one reads the website, it is 10-day processing for in-person services at a specialized passport office, and 96% of applicants are getting their passports within less than 10 days when they go to a specialized passport offic

May 31st, 2022House debate

Karina GouldLiberal

Passport Canada  Mr. Speaker, I would encourage the member of Parliament to reach out to my office. For everyone who has done that, we have been able to ensure their passport is received in time. We are experiencing challenges, but we will continue to do everything we can to address these challen

May 31st, 2022House debate

Karina GouldLiberal

Passport Canada  Mr. Speaker, I know it is frustrating for Canadians who, over the past two years, have heeded the government's instructions and stayed home. They want to travel. Around the world, countries like Canada, such as the United States, the United Kingdom, Sweden and France, are seeing

May 31st, 2022House debate

Karina GouldLiberal

Passport Canada  Mr. Speaker, we have acknowledged from the beginning that this is a challenge. These volumes are unprecedented. There are passports that are up for renewal this year, as well as from the past two years, plus additional passports for people who have never requested them before. U

May 31st, 2022House debate

Karina GouldLiberal

Health  Mr. Speaker, around the world people are looking to travel after being home for two years. This is something that is not just happening in Canada. In fact, when we look at passport-processing times in other countries, we see that in the United States, for example, it is nine to 1

May 30th, 2022House debate

Karina GouldLiberal

Passport Canada  Madam Speaker, there is a huge demand for passports at this point in time. I understand the situation that Kristie is in. I would invite the member opposite, and any members opposite if they also have urgent cases, to please get in touch with my office. We are happy to help them

May 20th, 2022House debate

Karina GouldLiberal

Passport Canada  Madam Speaker, as I said, we recognize that Canadians are experiencing frustration right now with the incredible surge in demand when it comes to passports. We are experiencing unprecedented demand, the likes of which we have not seen since 2006, because over the past two years C

May 20th, 2022House debate

Karina GouldLiberal

Passport Canada  Madam Speaker, for in-person passport services, we are meeting standards about 98% of the time. These are within 10 days. It is the mail-in option that is experiencing delays. We continue to work around the clock. Previous to the pandemic, the majority of passports were process

May 20th, 2022House debate

Karina GouldLiberal

Passport Canada  Madam Speaker, as I said last week, that is correct. No Canadian should be paying extra fees if they have submitted all the correct documents and everything is in order with their application, and if their application is not processed within the processing times. If that is in fa

May 20th, 2022House debate

Karina GouldLiberal

Government Programs  Madam Speaker, I would like to thank my colleague for his question. We understand Canadians' frustrations at this time. We have been receiving an unprecedented number of passport applications, and we are responding. We are in a transition period. We are hoping to emerge from the

May 20th, 2022House debate

Karina GouldLiberal

Child Care  Mr. Speaker, I have good news for that member, because British Columbia has signed on to the $10-a-day child care agreement. That single dad is going to receive up to $6,000 a year in child care reductions if his child is in day care. There is also the Canada child benefit, so fo

May 19th, 2022House debate

Karina GouldLiberal

Child Care  Mr. Speaker, I find it hard to understand the Conservatives. They tell us to do things to help Canadians and when we do just that, they tell us to stop. We are investing in child care. This is real money going back into the pockets of Canadians. We are funding education for Cana

May 19th, 2022House debate

Karina GouldLiberal

Health  Mr. Speaker, I want to acknowledge that after two years of staying home and making sure that they are doing everything they can to protect themselves and their loved ones, Canadians now want to travel. We understand that there is a huge demand. There are unprecedented volumes, i

May 19th, 2022House debate

Karina GouldLiberal

Government Programs  Mr. Speaker, as we know, we were in a pandemic for two years. We are now in a period of transition. Canadians followed the rules. They did everything they could to keep themselves and their friends safe. We thank Canadians. The Government of Canada will be there to help them. We

May 19th, 2022House debate

Karina GouldLiberal

Passport Canada  Mr. Speaker, again, as I have mentioned several times in the House, and as I will repeat for the benefit of that member and all members, we are experiencing an unprecedented volume, the likes of which we have not seen since 2006, when the United States required a passport for Can

May 17th, 2022House debate

Karina GouldLiberal