Public Accounts committee  Yes, with a brief opening statement.

Public Accounts committee  You have the floor.

Public Accounts committee  The department is referring to the fact that it would like to publish a report by 2013, not have an outside audit conducted.

Public Accounts committee  The idea is to make the information available to the public.

Public Accounts committee  Thank you, Mr. Chair. I guess I should start with clarifying one thing. Where we refer to the four, it's in fact four that are in place right now. The action plan is to address, I guess, the other 31, with some priority-setting. What we understand is that there is a plan in whi

Public Accounts committee  Well, for sure it will be a challenge, and I think the department realizes that, but at the same time they seem to be committed to that, and they've put in place some initiatives, like some committees and the service office there. What we sense is that there may be a momentum. Bu

Public Accounts committee  Well, I guess one doesn't necessarily preclude the other, but our message is that without indicators and measurements and reporting on it, you can't draw your performance story or your performance message in terms of how you're achieving those standards. Without the standards, t

Public Accounts committee  As I said, we can't talk with them. We can't read the future, so--

Public Accounts committee  We do a future follow-up audit at some point. As you know, we're doing follow-up audits. Clearly, then we will be able to draw the picture.

Public Accounts committee  No. I don't know if you can clarify the link you make there or...

Public Accounts committee  You're referring to the fact that the fees are going to the CRF, and no, we didn't spend much time on considering that in our audit work. Here's what our audit was about. Do they have standards? Do they monitor? Do they report? Do they learn from what they find in terms of the mo

Public Accounts committee  I hope that answers your question.

Citizenship and Immigration committee  Mr. Chair, thank you for this opportunity to discuss chapter 3 of our 2010 fall report, service delivery. Joining me at the table is Glenn Wheeler, Principal, who was responsible for the audit. All Canadians require the services of the federal government at one time or another,

Citizenship and Immigration committee  The direct answer is that standards don't directly improve the service itself. It's a means of measuring your service level against the target you're aiming to achieve. Far be it from me to signal a need for more funding or to say what should be the service level, but we believe

Citizenship and Immigration committee  Exactly.