Industry committee  Good afternoon. My name is Jacqueline Famulak. I manage legal and government affairs at Apple Canada Inc. I have been employed by Apple Canada for over 30 years. Apple Canada Inc. is a sales and distribution entity. We also have 29 retail stores across Canada. The design, manuf

Industry committee  Yes. There are a number of circumstances that might give rise to an unexpected shutdown. The chemical age of the battery itself—

Industry committee  Correct. Originally, we found a limited range of iPhone 6s phones that were manufactured incorrectly. We offered a repair program for them. During that analysis, we discovered that other iPhone 6s phones were having shutdown issues.

Industry committee  Yes. The software looks at the variables. It looks at chemical age. It looks at the room temperature. It looks at the state of charge of the battery. It looks at those and adjusts its levels accordingly in order to maximize the performance.

Industry committee  We're not attempting to degrade it. What we're trying to prevent is the unexpected shutdown.

Industry committee  If there are other factors in existence, such as the chemical age of the battery or the ambient room temperature being very cold.... The software is looking at all three things and deciding at what point.

Industry committee  I would have to consult with the parent company in order to release that information.

Industry committee  We informed people that we had solved the problem of the unexpected shutdowns. That's what the iOS offer was designed to do.

Industry committee  We felt it necessary to.... Yes. We felt it was very important to our customers, because what we were hearing from our customers was that the unexpected shutdown was a huge problem, and that a slower phone that can keep recording valuable information or keep watching a movie woul

Industry committee  When the other conditions are in existence.

Industry committee  In order to preserve the components in the phone, the power will be managed.

Industry committee  It's at different points.

Industry committee  I don't have that information.

Industry committee  It's going to depend on the user and the other factors in existence. If you have 70% on your phone and it's very cold, the power management might be diverted and you might experience differences in performance, but when the room temperature changes, that might change again. Tha

Industry committee  What we did do was provide the ReadMe document and the support pages on our website that explain how the power management works and what conditions it does work in.