Public Safety committee  Thank you, Mr. Chair, and good afternoon everybody. I am pleased to appear before this committee to provide an overview of the Canada Border Services Agency and outline some of our key priorities. My name is Nada Semaan and I'm the executive vice-president of the Canada Border

Public Safety committee  Thank you very much. I will begin. Afterwards, I will see if anyone wants to add something. I will be speaking French, but—

Public Safety committee  First of all, there are a lot of mechanisms for review. As part of an agency within the Government of Canada, we have agents of Parliament such as the OAG, the Privacy Commissioner, the Information Commissioner, and the Commissioner of Official Languages, and all of them review o

Public Safety committee  Absolutely, part of my introduction was also how we work with the World Customs Organization. We have a number of partners we work with, but absolutely, we always review for best practices. We review both in terms of a security perspective but also in terms of a welcoming perspec

Public Safety committee  We do, and I will let Caroline, who is our head of operations, discuss what we currently do, but absolutely, we do.

Public Safety committee  I will ask Caroline to jump in on the detailed numbers, but we're happy to be the second act in this. You're correct, it is 21,000 to date but the goal is, as you're aware, 25,000 to the end of February. But the security.... You can answer the numbers and then we can go to the

Public Safety committee  There are many reasons why an individual might encounter problems with an airline. Mr. Bolduc can talk to you about this particular incident.

Public Safety committee  Airline companies also use many other lists. Certain companies do not have the Canadian list, but use the American no-fly list. We have nothing to do with that list.

Public Safety committee  As you are aware, the CBSA does administer the provisions of the Combating Counterfeit Products Act. When we do detect any potential counterfeit goods that are destined for Canada, while we would stop them, we actually call the RCMP. They're the ones who pursue the enforcement ac

Public Safety committee  You are right; e-commerce is growing and digital commerce is growing exponentially, but at the end of the day they still have to enter Canada, mostly through postal or courier systems. For courier systems, we have information that comes through them. We risk-assess. We can review

Public Safety committee  Our enforcement reach is quite extensive with regard to what we see. We have many tools at our disposal, as I mentioned. Not only can we take a look at what's coming in but we can risk-assess. We also do some scenario-based targeting. We look at open source. We do a lot of assess

Public Safety committee  We also have a number of imaging systems as well, where we can actually scan a parcel or something else and can see right then and there if there are any abnormalities.

Public Safety committee  First of all, thank you very much for the question. We do have a number of other internal processes as well as our recourse branch. In terms of the recourse branch, last year we had 94 million travellers who came to Canada, of whom 2,100 people filed some form of complaint. That

Public Safety committee  Yes. Our minister has been very clear. He wants to consult Canadians on oversight and what they want, and we welcome that. We welcome hearing what Canadians would like, and whatever the results of that will be, we will be absolutely thrilled to put them in place.

Public Safety committee  Thank you.