Public Accounts committee  Thank you, Mr. Chair. Good afternoon. I am Ron Parker. I was appointed president of Shared Services Canada in July 2015. I am accompanied today by my colleagues John Glowacki, chief operating officer, and Manon Fillion, director general of finance, to discuss the Auditor Gene

Public Accounts committee  I think in terms of the priorities, the priorities for Shared Services Canada were laid out at the outset to bring 63 email systems down to one, to bring 50 networks down to one consolidated network, and to rationalize the data centres across Canada. The mission has been clear.

Public Accounts committee  Shared Services was stood up in 2011. Initially it took until about the fall of 2013 to develop the plan. Since that time, the focus has been on the implementation of the plan. That's the context for the Auditor General's review as well. Effectively it was in the second year of

Public Accounts committee  Personally, I don't think that would be a very good plan. We have the opportunity at this juncture to take stock. We take stock regularly and make course corrections. As I said, we're going to listen to a lot of people. We're looking at the assumptions underlying the original pl

Public Accounts committee  Absolutely. I'll make a few remarks and then ask Madame Fillion to explain the methodology that's being put in place. The pricing methodology is going to be based fundamentally off of the core level of service provided at the time that Shared Services was stood up, with the base

Public Accounts committee  Mr. Chair, the answer is that if client X received A, B, C at the time Shared Services was stood up, then client X continues to receive A, B, C out of our appropriation.

Public Accounts committee  That's correct.

Public Accounts committee  Mr. Chair, the initial appropriation for Shared Services Canada—

Public Accounts committee  The ongoing appropriation is approved every year.

Public Accounts committee  Yes. Mr. Chair, the appropriation that we receive annually pays for the core services that the clients were receiving when Shared Services was stood up. The clients made a one-time transfer that effectively created the appropriation that Shared Services Canada receives.

Public Accounts committee  Mr. Chair, the transformation costs.... Take, for example, the new email system. The client will incur transitioning costs to train staff in the new methodology. They may possibly need to acquire some licences for their staff. It was a mixed bag in terms of the costs that were in

Public Accounts committee  They have not since been calculated, Mr. Chair.

Public Accounts committee  Mr. Chair, we're planning, for the rollout of the new initiatives, to ask the clients for their estimated transition costs.

Public Accounts committee  Mr. Chair, I don't have the exact percentage. It would be about 10%. About 52,000 mailboxes have been transferred.

Public Accounts committee  Mr. Chair, yes, the entire public service is included. It's also important to note that there are many mailboxes that are not necessarily association exercises. Those types of mailboxes are quite common.